Corporate Systems Engineer, Collaboration Platforms

Back to jobs Corporate Systems Engineer, Collaboration Platforms NYC Global HQ Apply Sr Corporate Systems Engineer, Collaboration Platforms Department: Corporate Systems Reports To: IT Operations Manager, Corporate Systems  Location: NYC Global HQ Who We Are DoubleVerify is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DoubleVerify solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery, and audience quality across campaigns to drive performance. Since 2008, DoubleVerify has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best-in-class solutions across the digital ecosystem that help build a better industry. Overview Reporting to the IT Operations Manager, located in New York, the Corporate Systems IT Specialist is a NYC-based role responsible for providing advanced (Tier 3) technical support to DoubleVerify's global workforce and serving as the highest point of escalation for the remote IT support team. This role requires deep hands-on expertise in Google Workspace, Slack, macOS, Windows, and conference room/AV technology. A successful candidate will be highly technical, resourceful, and service-oriented — comfortable working directly with end-users, mentoring remote support staff, and maintaining the technology environment at our NYC Global HQ. This role is critical to ensuring a seamless end-user experience and operational continuity across IT services. Key Responsibilities Own administration and governance of Google Workspace — user and group lifecycle, Drive and shared-drive permissions, security and compliance settings, third-party integrations, and advanced end-user issue resolution. Own administration and governance of the core collaboration platforms — Google Workspace and Slack — user and group lifecycle, Drive and shared-drive permissions, channel governance, security and compliance settings, third-party integrations, guest access, and advanced platform-level issue resolution. Administer and govern the broader collaboration application stack — including Monday.com, Notion, and similar productivity and collaboration tools — managing workspace configuration, access, integrations, and platform-level support. Provide direct, white-glove technical support to C-level executives and leadership — ensuring rapid, discreet, and reliable resolution of their technology needs across devices, collaboration tools, and conferencing. Manage incoming demand in the ticketing system — triaging, prioritizing, and load-balancing the Corporate Systems queue; driving tickets to resolution within SLA; and surfacing recurring issues for permanent fixes. Build and maintain the department knowledge base — authoring and curating SOPs, troubleshooting guides, and self-service documentation to deflect tickets and standardize resolutions. Mentor and provide technical guidance to the remote IT support team — upskilling staff, raising the team's first-touch resolution rate, and reducing escalation volume over time. Support conference room AV and collaboration technology at the NYC HQ as needed, partnering with regional teams on standards and escalations.   Qualifications Bachelor's degree in Information Technology, Computer Science, or related field — or equivalent hands-on experience. 5+ years of IT support experience in a corporate environment, with demonstrated Tier 2/3 troubleshooting capability. Extensive knowledge of Google Workspace administration — must. Extensive knowledge of Slack administration — must. Strong experience supporting and troubleshooting macOS and Windows OS — must. Hands-on experience managing conference room AV systems and collaboration technology — must. Experience with ITSM/ticketing platforms (Freshservice, ServiceNow, or equivalent) — must. Experience with Okta, JAMF, and/or Workspace ONE — advantage. Experience with IT onboarding processes and hardware logistics — advantage. Experience with conference room AV technology and enterprise conferencing platforms (Google Meet, Zoom, MS Teams) - advantage Strong communication and interpersonal skills, with the ability to mentor and guide remote team members. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Self-motivated individual with a proactive, service-first mindset. Travel Requirement This role may require occasional travel to regional U.S. offices to support IT-related matters. Annual travel to other DoubleVerify offices for strategic team meetings. The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $94,000- $160,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted. Not-so-fun fact:   Research  shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!   Apply for this job * indicates a required field Autofill my application First Name * Last Name * Email * Phone Country * Phone * Resume/CV * Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Discipline Select... Start date year End date year Add another LinkedIn Profile DV operates on a hybrid schedule. Are you able to come into the office 3 days a week? (Days determined by office location and manager) * Select... What are your compensation expectations for this role? * Are you legally authorized to work in the United States? * Select... Now or in the future, will you require sponsorship? * Where did you first learn about this opportunity? (If you were referred, please note individual's name) * Did you meet with anyone from DoubleVerify at a conference or event recently? * Let us know where you saw DV Did you know that there is a DoubleVerify Engineering blog? * Select... Check out the DV Engineering Blog Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in DoubleVerify’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 07/31/2029 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Submit application