Technical Writer

Want to be on a team that full of results-driven individuals who are constantly seeking to innovate? Want to make an impact? At SailPoint, our Engineering team does just that. Our engineering is where high-quality professional engineering meets individual impact. Our team creates products are built on a mature, cloud-native event-driven microservices architecture hosted in AWS.We are looking for a self-starting, detail-oriented, experienced Technical Writer to join our SaaS documentation team and help us on our mission to provide our users the information they need to be successful – in real time. To accomplish this, we create online IT administrator docs and KB-style articles, as well as in-app labels and messages.In the process of creating content for our SaaS identity management customers, you’ll work with members of several other teams: Product Management, Engineering, UX/UI design, DevOps, QA, Professional Services and Support in a dynamic, continuous delivery deployment environment. You’ll need to be willing to dig for answers sometimes.Responsibilities:Work closely with other Tech Writers and Project Managers on scope, sizing, and priority of tasks to ensure timely delivery of all documentation productsTest documentation prior to publishing, and maintain it as neededMeet the dynamic timelines of product documentation written for continuous deploymentCollaborate closely with other writers to edit shared content and integrate new contentWork with PM and beta customers on beta documentation and related enablement contentRequirements:2+ years of professional writing experience, backed by a degree in English or a related fieldExperience writing content for non-technical & technical audiences, such as IT administratorsExcellent collaboration & communication skills (both verbal and written)Proven ability to research and experiment with unfamiliar subject matterAbility to work in a dynamic and rapidly changing environmentPreferred Skills & Experience:Professional writing experience on a SaaS productFamiliarity with content strategy, SEO, and information architectureWorking in HTML (or other markup language) & .css for online deliveryUnderstanding of identity management, governance and complianceComfortable following Agile methodologies & using issue tracking toolsSailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.  NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.