Scope:Manage enterprise software assets through ServiceNow SAM Pro, ensuring license compliance, reconciliation, and entitlement accuracy.Partner with Procurement and business stakeholders to optimize software usage, SaaS subscriptions, and Microsoft 365 licensing.Drive cost optimization, audit readiness, and software asset lifecycle management across the organization.What you'll do:Entitlement & Procurement PartnershipPartner directly with Procurement to create and maintain software entitlements in SAM Pro corresponding to new purchases, renewals, and true-upsEnsure entitlement records (license type, metric, terms, quantities, purchase order/contract references) are accurate and complete at time of intakeSoftware Model & NormalizationDetermine and configure the software models required in SAM Pro to correctly match discovered installations, including publisher/product normalization and handling of complex suite or edition variantsMaintain and troubleshoot normalization rules so discovered software consistently maps to the correct modelReconciliation ManagementManage software reconciliation definitions and schedules to verify that Effective License Positions (ELPs) are returning accurate, defensible resultsInvestigate reconciliation discrepancies, unmatched installations, and orphaned entitlements; tune reconciliation logic as neededRemediation & Application PartnershipPartner with application owners and end users to research and resolve remediation issues (e.g., unauthorized installs, missing entitlements, incorrect model assignment)Track remediation tasks through to closure and document resolution outcomesSaaS Usage & ReconciliationReview SaaS subscription and usage data feeds; verify that SaaS reconciliation results accurately reflect actual consumption against contracted entitlementsIdentify gaps between provisioned SaaS seats and active usageCompliance & Contract SupportProvide software compliance insight and audit-ready reporting to support contract renewal negotiations and vendor audit responsesPrepare summarized compliance positions for stakeholders ahead of renewal discussionsOptimization & SavingsAnalyze software usage data to identify reclamation, downgrade, and consolidation opportunitiesQuantify and document potential cost savings positions based on usage trends and license entitlement gapsMicrosoft 365 License ManagementManage Microsoft 365 license reservations, ensuring reserved license pools align with entitlement counts, usage patterns, and organizational needsMonitor M365 license assignment and reclaim unused reservations as appropriateWhat We are looking for:3+ years of hands-on experience with ServiceNow SAM Pro (configuration, not just reporting)Demonstrated experience managing the full SAM lifecycle: procurement, deployment, reconciliation, and retirementWorking knowledge of software normalization, entitlements, discovery models, and Effective License Position (ELP) generationExperience with SaaS usage reconciliation and license reservation management (Microsoft 365 preferred)Familiarity with major software licensing models (Microsoft, Adobe, Oracle, and similar enterprise publishers)Strong analytical skills with the ability to interpret usage, contract, and financial dataExcellent stakeholder communication skills; able to work directly with Procurement, application owners, and end usersPreferred QualificationsServiceNow SAM Pro or CIS-SAM certificationExperience with HAM Pro, ITAM, CMDB, and Discovery/Service MappingExperience supporting vendor or internal software auditsBackground in enterprise software consolidation or cost-optimization initiativesOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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