About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe RoleProofpoint is seeking a highly motivated, strategic, and technically savvy OEM Customer Success Manager (CSM) to drive success across our OEM customer base.This is a post-sales, customer-centric role focused on ensuring customers realize maximum value from Proofpoint’s threat intelligence and data services. Unlike traditional deployments, OEM customers integrate Proofpoint data directly into their own products and platforms. As such, this role requires a strong ability to engage with product, engineering, and business stakeholders to drive deeper adoption, integration maturity, and long-term growth. This is a brand new role to Proofpoint with significant opportunity to help set our strategy and build processes to support our OEM business.The OEM CSM will act as a trusted advisor, helping customers operationalize Proofpoint data within their offerings, expand use cases, and maximize the business impact of their investment.Your Day-to-DayCustomer Value & AdoptionGuide customers through their lifecycle, ensuring successful onboarding, integration, and ongoing expansion of Proofpoint data within their productsDevelop and execute Customer Success Plans (CSPs) aligned to customer product strategies, business outcomes, and growth objectivesDrive increased consumption and utilization of Proofpoint data, identifying opportunities for broader and deeper integrationConduct regular business reviews and health checks focused on adoption, performance, and value realizationStrategic EngagementBuild strong relationships with product managers, engineering teams, and business leaders within customer organizationsServe as a strategic advisor on how to best leverage Proofpoint’s threat intelligence to enhance customer offeringsHelp customers translate data capabilities into differentiated product features and market valueGrowth & RetentionIdentify expansion opportunities through new use cases, additional data feeds, or increased scale of integrationProactively manage account health, identifying risks and leading mitigation strategiesPartner with Sales on renewals, upsell, and long-term account growthVoice of the CustomerAct as the internal advocate for OEM customers, providing structured feedback to Product Management and EngineeringIdentify trends across customers to influence roadmap, packaging, and delivery of Proofpoint data servicesCross-Functional CollaborationWork closely with Product, Engineering, Sales, Support, and Threat Intelligence teams to drive customer success outcomesCoordinate resources to resolve technical challenges, accelerate integrations, and improve time-to-valueWhat You Bring to the Team 8 + years of experience in Customer Success, Technical Account Management, Product-facing roles, or similarExperience working with APIs, data products, threat intelligence, or platform integrationsStrong ability to engage with product managers and technical stakeholders, translating technical capabilities into business valueProven track record of driving customer adoption, retention, and expansionAnalytical mindset with the ability to interpret usage data and derive actionable insightsExcellent communication and presentation skills, including executive-level engagementAbility to operate independently in a fast-paced, evolving environmentPreferred QualificationsExperience in cybersecurity, threat intelligence, or data-as-a-service (DaaS) environmentsFamiliarity with product development lifecycles and SaaS/platform integrationsExperience working with OEM or embedded technology partnershipsSuccess in This Role Looks LikeCustomers successfully embed and expand Proofpoint data across their productsIncreased data consumption and measurable business impact for customersStrong retention and expansion across the OEM portfolioClear, actionable feedback loops influencing product directionWhy Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!
View Original Job Posting