The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.About the roleOwn and strategically evolve the Success and Support instance of Salesforce, ensuring it delivers scalable, high-quality, and future-ready solutions that enable business outcomes. This role will act the as the governing authority of Salesforce by defining the target architecture, solution direction, and design principles, and ensuring all work delivered across Business Analysts, development teams, and supporting product resources aligns to all best practices of Salesforce.The Technology Product Manager, Salesforce is accountable for building and continuously maturing a best-in-class instance of the Salesforce for Calix by leveraging standard platform capabilities, minimizing unnecessary customization, and driving solution decisions that maximize agility, speed, maintainability, and long-term value.To achieve this, the Technology Product Manager, Salesforce maintains a deep and current command of trends, emerging technologies and industry best practices, translating that knowledge into a roadmap that keeps Calix’s internal capabilities ahead of the business demand. They operate in close partnership with the IT organization, bridging strategic intent and technical execution and serve as the connective tissue between platform capability decisions and the teams responsible for building, maintaining and scaling the underlying infrastructure.Key DeliverablesOwn the end-to-end delivery of our Salesforce instance, including vision, roadmap, priorities, and ongoing evolution aligned to business strategy and operational needsDefine target solution architecture, platform standards, and design guardrails, ensuring all requirements, designs, and solutions align to the broader platform visionTranslate business requirements into clear solution designs and technical requirements, working across Business Analysts and engineering teams to deliver scalable, build-ready outcomesPrioritize business requirements and solutions on case management, customer health, success and guidance tasks, next best action and reporting / dashboardsDrive platform decisions based on CRM best practices, prioritizing out-of-the-box capabilities, clean configuration, and standard patterns over unnecessary customization to increase agility, simplify support, and accelerate value deliveryAct as the central point of alignment across stakeholders, facilitating design sessions and decision forums to establish consistent ways of working, prevent siloed solutions, and ensure a unified approach to platform design and usePartner closely with Business Analysts, Business Architects, and development teams to ensure solutions are cohesive, well-governed, and aligned to enterprise standards and architectural directionDefine and manage the Salesforce backlog, balancing business demand, platform health, technical debt, and continuous improvement of the overall instanceAct as the subject matter expert, staying current on capabilities, roadmap, and best practices to ensure a performant, extensible, and future-ready environmentEstablish and enforce governance and release management processes, ensuring stakeholder approvals at key gates and that releases are aligned, reviewed, and formally signed off before deploymentMeasures of SuccessDelivery of high-quality, scalable, and maintainable solutions, with minimal defects, rework, or post-release issuesAlignment of delivered solutions to defined architecture, design principles, and platform standards, ensuring consistency and long-term integrity of the technology environmentAdoption, effectiveness, and user satisfaction of the platform, demonstrating that solutions are usable, valuable, and driving intended business outcomesSpeed and efficiency of delivery, enabling faster time to value while maintaining disciplined design and quality standardsReduction in unnecessary customization and technical debt, with increasing use of standard platform capabilities and clean, reusable solution patternsOverall health and performance of the platform, including stability, reliability, and scalability to support business growthStrength of cross-functional alignment, with stakeholders operating in a unified way of working and minimal fragmentation or conflicting solutions across the platformEffectiveness of governance and decision-making, with clear adherence to design authority, approval processes, and structured release managementClarity and quality of backlog management, ensuring prioritization balances business value, platform sustainability, and long-term evolutionContinuous improvement of the platform, driven by proactive identification of opportunities for optimization, automation, and innovationWhat we’re looking for+8 years’ experience in CRM technology, ideally Salesforce but Microsoft Dynamics, Zen Desk or other leading vendor would be satisfactoryExperience in a customer support or customer success environment with deep understanding of business challenges and best practice approaches to addressStrong product ownership mindset, with proven ability to own a technology domain end-to-end, set vision, make decisions, and deliver outcomesDeep understanding of modern technology platforms (e.g., Salesforce, Gong), with ability to apply capabilities and best practices to design scalable, high-quality solutionsAbility to translate between business and engineering, turning complex or ambiguous needs into clear solution designs and technical requirementsStrong architectural thinking, defining solution direction, design principles, and trade-offs across speed, scalability, and long-term maintainabilityBias toward simplicity and standardization, leveraging out-of-the-box capabilities and avoiding unnecessary customization to increase agility and reduce complexityExceptional stakeholder leadership, aligning diverse groups, driving decisions, and establishing a consistent way of working across the organizationProven experience working cross-functionally, influencing without authority, and driving outcomes in a matrixed environmentStrong governance mindset, establishing and enforcing standards, approval gates, and release discipline without slowing deliveryData-driven and outcome-focused, using insights and metrics to prioritize work and continuously improve platform performance and business impactProactive and forward-looking, identifying opportunities for optimization, automation, and innovationHigh ownership and accountability, with a track record of follow-through and responsibility for delivered solution qualityExcellent communication and executive presence, able to articulate complex ideas, influence senior stakeholders, and drive SVP/VP alignmentThe base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.San Francisco Bay Area:149,500 - 224,300 USD AnnualSelect US Metros and States:130,000 - 195,000 USD AnnualOther US Locations:117,000 - 175,500 USD AnnualAs a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
View Original Job Posting