Responsibilities:Strong analytical and problem-solving abilities.Excellent communication and collaboration skills.In-depth knowledge of cloud computing platforms and servicesAnalyse reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implementing monitoring solutions.Data Network Management Systems monitoring, management and reportingProvide daily status reports and ticket updatesLevel 1 and 2 support analysis, resolution, and escalation of contact center incidentsQualifications:Previous experience in a customer support roleTrack your own work on a daily basis and compare to banchmarksStrong phone and verbal communication skillsExcellent listenerAdaptable to different personality typesFamiliarity with CRM technologyCustomer focusAbility to multi-taskSet prioritiesExcellent time management skillsDegreeOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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