Digital Workplace Services Specialist

Job Requisition ID #26WD99070Digital Workplace Services Specialist (Site Support)About the RoleWe are looking for a highly motivated Digital Workplace Services Specialist to provide exceptional on-site technical support and deliver a seamless workplace technology experience.In this role, you will act as the face of IT, supporting employees across office and hybrid environments, ensuring maximum uptime, and driving a high standard of customer experience. You will work closely with global IT teams while delivering hands-on support, contributing to projects, and maintaining office technology environments.Key Responsibilities:End-User SupportProvide day-to-day on-site technical support for desktops, laptops, mobile devices, and office technologyInstall, configure, and troubleshoot hardware and software across Windows, Mac, and mobile platformsDiagnose and resolve technical issues promptly, ensuring minimal disruption to usersDeliver end-user guidance and training where required to improve user productivityExecutive (VIP) SupportProvide high-touch, “white glove” support to executives and senior stakeholdersEnsure readiness of executive technology, meetings, and key business eventsRespond rapidly to critical issues with a high level of professionalism and discretionWorkplace & Office TechnologyEnsure meeting rooms and collaboration spaces are fully operational and well-maintainedSupport collaboration tools and associated technologies (e.g. conferencing systems)Maintain and support infrastructure areas such as IDF/MDF rooms in partnership with network teamsAsset & Lifecycle ManagementManage hardware lifecycle activities including provisioning, shipping, receiving, and asset trackingMaintain accurate asset records and ensure compliance with internal processesAdminister deployment of equipment and software solutions across the businessProjects & Continuous ImprovementSupport and participate in local and global IT projects (e.g. device rollouts, office upgrades)Collaborate with infrastructure, network, and collaboration teams to deliver solutionsContribute to process improvements and knowledge documentationService Delivery & CollaborationAct as a key liaison between IT and business stakeholdersManage and prioritise workload effectively, ensuring SLA targets are consistently metDeliver a high standard of customer service and maintain strong user relationshipsWork collaboratively across IT teams to ensure efficient request handling and resolutionRequired Skills & ExperienceProven experience (typically 3+ years) in IT support within a complex environmentStrong troubleshooting skills across hardware, software, and operating systemsHands-on experience supporting:Windows 10/11 and macOS environmentsMicrosoft 365 and collaboration toolsMobile devices and workplace technologiesFamiliarity with device deployment tools (e.g. Autopilot, JAMF) and identity services (e.g. Active Directory)Experience using IT service management tools (e.g. ServiceNow, Wolken)Strong customer service mindset with the ability to communicate effectively at all levelsAbility to prioritise tasks, multi-task, and work independently in a fast-paced environmentPreferred QualificationsExperience supporting collaboration tools and meeting room technologies (e.g. Zoom Rooms, Teams Rooms, HP/Poly Conference Equipment)Knowledge of asset management and lifecycle processesRelevant certifications (e.g. CompTIA A+, HDI, Microsoft MCP)Post-secondary education in IT or related field (or equivalent experience)What Success Looks LikeDelivers fast, reliable support with minimal disruption to usersBuilds strong relationships and trust with employees and stakeholdersMaintains high standards across workplace technology and environmentsContributes to continuous improvement and project deliveryActs as a proactive, dependable partner within ITWorking EnvironmentPrimarily on-site role, supporting office-based employees and facilitiesInvolves occasional travel to support regional sites (as required)      •          •     Requires flexibility to support business-critical needs and eventsWhat you’ll doProvide on-site technical support for hardware, software, and workplace technologyDeliver high-touch “white glove” support to executivesSupport meeting rooms and collaboration tools to ensure smooth operationsManage device lifecycle (provisioning, deployment, asset tracking)Troubleshoot issues quickly and maintain high service standardsPartner with IT teams on projects and continuous improvement initiativesWhat you’ll bring3+ years’ experience in IT support within a fast-paced environmentStrong Windows & Mac troubleshooting skillsExperience with Microsoft 365, device deployment (Autopilot/JAMF), and service toolsExcellent customer service and communication skillsAbility to prioritise and work effectively on-site📍 On-site role with occasional travel as requiredIf you enjoy solving problems, working closely with users, and being at the centre of workplace technology, we’d love to hear from you.Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).