Graduate Product Support Engineer - Customer Assurance for HP Additive Manufacturing

Graduate Product Support Engineer - Customer Assurance for HP Additive ManufacturingDescription -HP’s AM Customer Assurance organization delivers world‑class service experiences to customers across our Additive Manufacturing portfolio.  We are looking for a graduate engineer to join our team and support the resolution of product and quality issues while developing strong technical and problem-solving skills. This role provides hands-on exposure to troubleshooting, escalation management, and collaboration with Product Engineering, Quality, and Services teams. Guided by experienced engineers, the successful candidate will progressively build expertise in system behavior, root cause analysis, and product and services improvement processes.  Responsibilities Escalation Support & Troubleshooting Support the investigation and resolution of customer issues and product escalations Assist in data collection, log analysis, and basic troubleshooting activities  Contribute to root cause analysis and corrective action tracking  Help document findings and resolution steps  Cross‑Functional Collaboration Collaborate with cross-functional teams (R&D, Quality, Services) to support issue resolution  Participate in technical discussions and learn structured problem-solving approaches  Assist in preparing summaries and input for internal reporting  Continuous Improvement & Learning  Identify recurring issues with support from senior engineers  Contribute to improvement initiatives related to documentation, system limitations, training, and support processes Learn and apply structured methodologies for problem-solving and continuous improvement  Product Engineering Exposure Support analysis of product behavior, contributing structured feedback to improve the product based on field issues Participate in defect analysis and validation activities, including reproduction of issues in lab environments Assist in translating customer issues into technical problem statements for engineering teams Contribute to engineering discussions by sharing insights derived from field issues Knowledge & Capability Building Create and maintain technical documentation under supervision  Participate in structured onboarding, training programs, and technical learning tracks  Develop foundational skills in troubleshooting, system analysis, and engineering methodologies  Gradually build capability to handle complex technical issues independently  Scope & Interfaces  Work within global teams (EMEA, AMS, APJ) with exposure to multiple functions  Support Customer Assurance and Services Engineering teams  Focus on learning structured support processes rather than managing complex escalations  Education & Experience  Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Materials, Software or related)   Interest in additive manufacturing and complex systems is a plus  Exposure to troubleshooting or technical problem-solving (academic or internship) is beneficial  Knowledge & Skills  Problem-solving mindset and willingness to learn structured troubleshooting  Strong communication skills (written and verbal)  Analytical mindset with curiosity about how products are designed, built, and improved Ability to work collaboratively in a global team environment  Basic familiarity (or willingness to learn) tools such as Jira, CRM systems, or data analysis tools  Exposure to CAD tools, simulation, or testing environments Curiosity and motivation to develop technical expertise   Development & Growth  Structured onboarding and training program  Mentorship from experienced Customer Assurance and Engineering professionals Exposure to HP Additive Manufacturing technologies and systems  Progressive development path toward advanced technical escalation roles and product engineering positions Experience our benefits:A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies. Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills. Competitive benefits package, including: Hybrid work model (home office / office), depending on the role/functions  Health & Life insurance Ticket Restaurant Vouchers or lunch at reduced prices at our canteen Flexible working hours to support work–life balance HP Flex Program: Kindergarten vouchers & Transport Card Exclusive HP products offers and discounts for employees, friends and family Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally. Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite. Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities. Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health. Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands‑on workshops using the latest printing technologies, from wall covers to 3D printing. Easy commuting: Free parking available or excellent access via nearby train services. Women Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and future‑skills development. Legal entity: GBUJob -EngineeringSchedule -Full timeShift -No shift premium (Spain)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"