Senior Manager Product Safety and Reliability

Senior Manager Product Safety and ReliabilityDescription -This role is responsible for providing direct leadership for a global team of individual contributors and contractors across product safety and product reliability engineering disciplines. The role oversees the full lifecycle of issue management related to potential product safety issues, recall programs, and field reliability performance.This leader defines and drives a holistic safety and reliability strategy, integrating reactive issue management with proactive Design for Reliability (DFR), life modeling insights, and validation strategies to reduce failures before they reach customers.The role leads cross-functional initiatives spanning R&D, engineering, manufacturing, supply chain, and field support, and may include interaction with customers and regulatory agencies.Additionally, this function works with external suppliers and ODM partners to ensure reliability standards, validation methods, and corrective actions are executed effectively. Responsibilities include auditing processes, influencing product validation strategies across lifecycle phases (pre-manufacturing through post-launch), and leading anti-counterfeiting and brand protection efforts.We are seeking a multi-skilled leader capable of managing both escalation-driven safety response and proactive reliability engineering systems. This includes ensuring timely failure analysis, driving data-driven corrective actions, managing customer escalations, and delivering clear executive communications.Key Responsibilities1. People Leadership & Organization DevelopmentLead, develop, and mentor a global team of safety specialists, reliability engineers, and contractorsBuild organizational capability in failure analysis, DFR, reliability modeling, and field performance managementEstablish clear roles, standards, and career pathways across safety and reliability functionsManage resources supporting both product escalations and long-term reliability engineering initiatives2. Safety & Reliability StrategyDefine and execute an integrated product safety and reliability strategy across the product lifecyclePartner with R&D and engineering to embed Design for Reliability (DFR) principles early in developmentEstablish reliability goals, validation approaches, and alignment with business and customer expectationsDrive continuous improvement of safety, reliability standards, processes, and governance3. Root Cause, Failure Analysis & Reliability InsightsOversee team execution of failure analysis and root cause investigations across safety incidents and reliability failuresEnsure application of statistical analysis, life modeling insights, and field data to identify systemic issuesDrive closure of corrective actions and verification of effectivenessEnsure turnaround times meet established goals while maintaining technical rigor4. Field Performance & Reliability AnalyticsLead analysis of field data, warranty trends, and failure rates to identify emerging risks and improvement opportunitiesTranslate complex reliability data into clear business risks, cost impacts, and prioritization inputsPartner with engineering teams to proactively eliminate high-risk failure modes5. Recall & Escalation ManagementLead team responsible for management of active recall programs and safety escalationsDrive investigation and preparation of potential recall actions in coordination with regulatory requirementsEnsure structured escalation management processes and executive communication6. Product Improvement & Preventive ActionProvide data-driven insights to influence product design, validation testing, and supplier performanceLead cross-functional initiatives to improve product robustness, reduce warranty cost, and enhance customer experienceEnsure lessons learned from field issues are systematically fed back into design and qualification processes7. Supplier & ODM Reliability GovernancePartner with procurement, supply chain, and ODMs to ensure adherence to reliability standardsOversee supplier capability assessments, audits, and corrective action executionInfluence reliability requirements in supplier contracts and validation expectations8. Validation & Test Strategy OversightProvide leadership oversight to accelerated testing, environmental stress testing (e.g., HALT/HASS), and validation methodologiesEnsure alignment between reliability modeling assumptions and test executionDrive consistency in reliability validation approaches across product lines9. Brand Protection & Risk ManagementLead efforts related to counterfeit product identification and mitigationEnsure protection of brand reputation through proactive safety and reliability risk managementEducation and ExperienceEducation: Bachelor’s or Master’s degree in Engineering (Reliability, Mechanical, Electrical, Materials) or related STEM field; or equivalent experienceExperience: Typically 10–15+ years of combined experience in product safety, reliability engineering, quality, or hardware engineeringLeadership Experience: Proven experience leading global teams and cross-functional programsDemonstrated experience in one or more:Reliability engineering / DFR / life modelingProduct safety or regulatory programsField quality, warranty, or failure analysisHardware product development lifecycleKnowledge and Skills1. Technical & Analytical LeadershipStrong understanding of reliability engineering principles, including life modeling, statistical analysis, and failure mechanismsAbility to connect field performance data with design and validation decisionsFamiliarity with reliability tools, methodologies, and testing approaches2. Strategic & Systems ThinkingAbility to integrate proactive (DFR) and reactive (escalation/recall) processes into a unified systemStrong problem-solving skills across complex, multi-variable systems3. People DevelopmentProven ability to build and scale high-performing technical teamsMentor engineers and managers across both safety and reliability disciplines4. Project & Program LeadershipDrive cross-functional programs across engineering, manufacturing, and supply chainEnsure execution within timelines and alignment with business priorities5. Financial & Business AcumenUnderstand warranty cost drivers, risk modeling, and cost-benefit tradeoffsManage labor, testing, and supplier-related investments efficiently6. Executive CommunicationAbility to translate complex technical reliability and safety risks into clear business narrativesDeliver concise, actionable communication to senior leadership and external stakeholdersImpact & ComplexityImpact:Directly influences product safety, reliability performance, customer experience, warranty cost, and brand reputationComplexity:Operates across the full product lifecycle, managing both reactive safety escalations and proactive reliability engineering, while influencing diverse global teams and multiple product lines simultaneouslyThe pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.Benefits:HP offers a comprehensive benefits package for this position, including:Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including;4-12 weeks fully paid parental leave based on tenure11 paid holidaysAdditional flexible paid vacation and sick leave (US benefits overview)The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.Job -EngineeringSchedule -Full timeShift -No shift premium (United States of America)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"