Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Position: Business Development Representative – Public Sector (Higher Education and Academic Medical Centers) As a Business Development Representative supporting our Public Sector team, you will play a critical role in driving pipeline growth across strategic Higher Education and Academic Medical Center(AMC) accounts. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, Public Sector environments.You will focus on new logo acquisition, customer expansion, cross-sell, and upsell opportunities. Partnering closely with Account Executives and cross-functional teams, you will execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with territory growth objectives.What You'll Do:Drive strategic outbound prospecting across Higher Education and Academic Medical Center accounts — including new logo prospecting and customer expansion through cross-sell and upsell — using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)Conduct in-depth account and market research to identify high-value opportunities within both prospect and existing customer accountsIdentify, engage, and build relationships with senior decision-makers and influencersPartner closely with Account Executives to develop and execute account-based strategies and territory plans for both new logo and customer expansion playsLeverage existing customer intelligence to uncover expansion opportunities and support account growth strategiesQualify inbound and marketing-generated leads, converting them into high-quality sales opportunitiesClearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomesLeverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategiesConsistently generate qualified pipeline aligned with territory revenue targetsMaintain accurate pipeline management, activity tracking, and reporting in SalesforceMeet and exceed KPIs related to pipeline creation, meetings, and conversion ratesWhat You Bring:1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environmentsProven experience as an experienced BDR, with strong outbound prospecting and pipeline generation resultsStrong understanding of the US Public SectorDemonstrated ability to engage mid- to senior-level stakeholders in complex organizationsStrong business acumen, curiosity, and strategic thinkingExcellent communication, organization, and time-management skillsExperience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement toolsWhy Genesys:Join a global leader in Customer Experience (CX) and cloud technologyBe part of a high-performing Enterprise West team with strong market opportunityCompetitive compensation with performance-based incentivesClear career progression within a global sales organizationCollaborative, diverse, and inclusive team environment#LI-CP1 #LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $48,600.00 - $85,400.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. Working at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyAfter you apply, here's what you can typically expect:Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.