We are looking for a Senior Implementation Consultant to join our Intellectual Property Lifecycle Management (IPLM) Product & Onboarding Services Team in Korea. The IPLM Implementation Consultant is responsible for ensuring the world-class delivery of Clarivate’s IPLM software to support the business processes for our mid-size, large, and strategic clients by delivering projects on schedule and within scope and budget, relying on best practices and adhering to defined implementation methodologies.This is an amazing opportunity to work on on-boarding our IPLM Products. We have a great skill set in Intellectual properties and information technologies and we would love to speak with you if you have skills in one or both areas.About You – experience, education, skills, and accomplishments 2-3+ years of software implementation and/or consulting experienceBachelor’s degree or relevant professional formative experiencePossess extensive IP knowledge who can understand customer’s IP processes and requirement, as well as can provide recommendationExperience working in IP Department in Corporate, and even better working with the IP management software.Experience with sales/presales/customer success positions in IP companies or related software companies will also be consideredIt would be great if you also had . . . Hands-on knowledge of Intellectual Property management best practices, filing procedures, data, business processes, and terminologyExperience with or the ability to learn:The Salesforce PlatformSaaS Implementation MethodologiesThe ability to communicate exceptionally well, both in writing and verbally in English and Korean, including communicating with diverse, dispersed and remoted teamsTo be a be a detail-oriented, self-starter with the ability to work independently in an agile, fast-paced, business environment and deliver high levels of customer satisfaction.The interpersonal skills to build trust and develop lasting client relationshipsRelevant work experience in the Intellectual Property field is an advantageWhat will you be doing in this role?Assume ownership of implementation projects from initiation to close and be accountable for ensuring the ultimate success of the project.Consult with the internal Project team and Client users to understand the Client business process and functional requirements;Coordinate with internal Project Team members to configure the system according to the business process requirements in compliance with Professional Services implementation methodologies and best practices, as well as achieving project milestones within the agreed project cost and timeline.Assist Clients with the testing of functional requirements, supporting issue resolution and refining the as-built solution configuration in an iterative, agile approach to meet business process requirements.Provide training to the Client Project team on functional solutions and support client functional training sessions.Assist clients during Go-Live and provide Go-Live Support.Participate in knowledge transfer sessions and provide functional expertise to support trouble-shooting efforts post-Go Live to the Customer Success team.About the Team The team consists of 34 team members and is reporting to the Senior Director, Service Implementation, APAC.Join Clarivate as a Technical Consultant in Korea and become a trusted advisor to clients using IPfolio, our Salesforce-based intellectual property management solution. This role is ideal for someone who enjoys combining technical problem-solving, client communication, and business process improvement. You will work closely with Korean clients while collaborating with a global team across APAC, Europe, and North America.This is a strong opportunity for a bilingual Korean-English technical professional seeking to build expertise in enterprise SaaS, Salesforce configuration, and the intellectual property domain. You will help clients get more value from IPfolio, solve practical system challenges, and contribute to the success of a growing product used by global IP teams. Due to legal requirements, this position is restricted to Korean citizens living in Korea.About You – experience, education, skills, and accomplishments2–3+ years of experience in a Technical Consultant, Application Support, SaaS Implementation, Salesforce Administrator, or similar client-facing technical roleHands-on Salesforce administration or configuration experience; Salesforce certification is a strong advantageExperience translating client requirements into practical system configuration, troubleshooting steps, or process improvementsBachelor’s degree or equivalent professional experience in information systems, computer science, business, engineering, or a related fieldExcellent written and verbal communication skills in Korean and English, with confidence working with both local clients and global colleaguesIt would be great if you also have . . .Experience supporting or configuring enterprise SaaS applications for corporate clientsKnowledge of intellectual property processes, including patents, trademarks, docketing, renewals, or portfolio managementExperience with IP management systems or legal technology platformsBasic SQL knowledge or experience investigating data-related issuesInterest in AI, automation, analytics, or other emerging technologies that improve client service and operational efficiencyJapanese or Chinese language skills, especially if you have worked with regional clients across APACWhat will you be doing in this role?Act as a primary technical contact for Korea-based clients using IPfolio, helping them resolve issues and make effective use of the platformAnalyze client questions, reported issues, and configuration requests, then recommend clear and practical solutionsConfigure standard IPfolio and Salesforce functionality using declarative tools such as fields, layouts, workflows, permissions, reports, and related settingsTroubleshoot system behavior, document findings, and coordinate with product, engineering, implementation, and support teams when deeper investigation is neededGuide clients through resolutions in a clear, professional, and culturally appropriate way in both Korean and EnglishShare knowledge, improve internal documentation, and contribute to consistent service quality across our global IPfolio Premium Services teamAbout the ProductIPfolio is Clarivate’s modern intellectual property management solution built on the Salesforce platform. It helps corporate IP teams manage patent and trademark portfolios, automate workflows, improve visibility into deadlines and activities, and make better decisions through data and reporting. For technical consultants, IPfolio offers an excellent environment to deepen Salesforce expertise while learning a highly specialized and valuable business domain.About the TeamYou will join the IPfolio Premium Services Team, a collaborative and internationally distributed group with colleagues in the United States, Serbia, Austria, Malaysia, Taiwan, and Japan. In this role, you will be the local technical expert for Korea-based clients while also benefiting from the knowledge, mentoring, and support of a global team. You will report directly to the Director, Service Implementation.Hours of WorkThis is a full-time fixed term position primarily aligned to Korea business hours. Some flexibility will be needed to collaborate with colleagues and clients across APAC, Europe, and North America.This is a hybrid position, with office-based work expected up to 3 days per week.At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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