About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe Role The Supervisor, Order Management is responsible for leading and developing the Order Management team to ensure accurate, compliant, and efficient order processing across the Quote-to-Cash (Q2C) lifecycle.This role combines people leadership, operational oversight, and process improvement to support a scalable and high-performing function.The Supervisor will coach team members, drive solution-oriented decision-making, and partner closely with cross-functional teams to optimize workflows.A strong focus on automation, continuous improvement, and operational excellence is key to success in this role. This position is based in Cork and requires in-office presence.Your day to day Lead, coach, and develop the Order Management team, building both individual and team capabilitiesEnsure orders are processed accurately and efficiently, with strong adherence to compliance, quality standards, and critical deadlines (including month-end and quarter-end)Serve as a subject matter expert across all Order Management processes, including purchase order requirements, contracts, revenue considerations, shipping, approvals, and workflowsDrive resolution of complex order issues using a structured, solution-oriented approach Maintain compliance with internal controls, including SOX requirements and audit readiness, and support audit activities as neededMonitor team performance, including quality, productivity, and workload distribution; adjust priorities and resources as requiredTrack, analyze, and report on key metrics and performance indicators to ensure operational visibility and continuous improvementEnsure all order processing documentation and SOPs are accurate, current, and easily accessiblePartner cross-functionally (Sales, Finance, Legal, Operations) to improve processes and enable scalable growthLead or contribute to initiatives that enhance automation, streamline workflows, and improve the overall Q2C processDeliver training and knowledge-sharing sessions to support team development and process adoptionSupport additional projects and responsibilities as assignedQualifications:Proven leadership and team-building skills, with the ability to coach and develop high-performing teams and 2+ years of management experienceStrong knowledge of Order Management processes, systems, and workflows (experience with Salesforce and D365 preferred)Demonstrated leadership experience in a fast-paced, high-tech environment (SaaS experience preferred)Ability to influence and drive change across cross-functional teamsStrong analytical skills with a data-driven approach to decision-makingExcellent verbal and written communication skillsAbility to prioritize and perform effectively in a dynamic, high-growth environmentBachelor’s degree in Business, Finance, Management, or a related field preferred Why Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!
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