Professional Services Consultant

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe RoleProofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers.This role requires interaction with large-scale enterprises at senior levels, as well as with technical staff within traditional IT organizations. The individual will engage directly with newly signed customers to implement Proofpoint solutions at their sites.The successful candidate will have strong technical experience and skills, combined with excellent interpersonal and communication abilities. They must be able to take responsibility and accountability for successful customer engagements and partner technical relationships.This is a highly technical role requiring:Deep knowledge of Linux and Solaris operating systemsStrong understanding of network configurationA solid background in email systemsResponsibilities also include working in complex product and infrastructure environments, troubleshooting and isolating issues, performance tuning and optimization, training customers on product features, escalating defects and issues, and driving them toward resolution while managing the customer.Your Day-to-DayEngage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically using remote web conferencing toolsPerform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentationDeliver training to customers and partnersProvide technical expertise and real-life experience in creating solutions, designs, proof of concept, and implementationDrive high levels of customer satisfactionAct as a strong customer voice into the Marketing and Engineering teams to improve the product and ensure successful Proofpoint deploymentsCoordinate with multiple parties — internal departments and customers — to ensure timely and satisfactory resolution of technical issues and project completionDefine and document best practice techniques, processes, templates, and architectures for use across the broader field organizationWhat You Bring to the Team5+ years of industry experience in a customer-facing technical role (professional services, sales engineering, or technical support)Experience in large systems design and project implementation for enterprise email environmentsUNIX system administration experienceBroad technical knowledge of Internet products and technologiesStrong understanding of Internet protocols, including HTTP, SMTP, IMAP, RFC822, LDAP, and PKIKnowledge of networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.)Strong Sendmail and messaging infrastructure system administration experienceAbility to work across all organizational levels, both technically and politicallyWritten and spoken proficiency in English, along with one or both Spanish or Portuguese, for both technical and non-technical communicationWhy Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!