About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe roleAs the Order Management Specialist this role independently manages complex, high-impact orders across the Quote-to-Cash (Q2C) lifecycle.This role is a trusted resource for resolving escalations, ensuring order quality and compliance, and driving continuous process improvement.The individual operates with minimal supervision, partners cross-functionally, and contributes to improving accuracy, efficiency, and scalability of order operations.Your day to day Own and manage complex customer orders end-to-end, ensuring timely and accurate processing Interpret contracts, purchase orders (POs), and deal structures to ensure alignment with policies and systemsResolve order-related issues and escalations with a focus on root cause analysis and preventionCollaborate with cross-functional teams (Sales, Finance, Legal, RevOps, Fulfilment) to validate requirements and optimize workflowsEnsure adherence to company policies, compliance standards, and audit requirements Identify process gaps and inefficiencies; recommend and implement improvementsSupport creation and maintenance of process documentation, SOPs, and training materialsProvide guidance and informal mentorship to peers; contribute to team capability buildingQualifications3+ years of experience in Order Management, Sales Operations, or related Q2C functionsStrong experience working with CRM and ERP systems, including reporting and data analysisProven track record of managing complex transactions and resolving escalationsExperience working in cross-functional, fast-paced environments Bachelor’s degree or equivalent experience preferredAdvanced proficiency in order management systems (e.g., Salesforce, ERP platforms)Strong attention to detail with ability to review and ensure order accuracy and completenessSkilled in analyzing and resolving complex issues with clear, data-driven recommendationsEffective communicator with ability to manage stakeholders across multiple functions and levelsDemonstrated ability to identify improvement opportunities and drive operational efficienciesCapability to lead small initiatives or projects independentlyStrong understanding of compliance, audit requirements, and internal controlsAbility to prioritize workload and manage multiple competing priorities effectivelyWhy Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!
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