Credit/Collections Analyst

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe Role We are currently looking for a Credit/Collections Analyst. This role will be essential in the collections of outstanding accounts receivable and all other aspects of collections.The candidate must be a self-motivated, persistent, and personable individual to interface with customers, resellers, partners, sales, order management, and the billing team.We are looking for a highly organized, self-motivated individual who can demonstrate a capability of prioritizing multiple responsibilities while meeting time sensitive goals.This role will be a key contributor to an exciting, fast-paced, growth high growth-oriented organization. We are looking for someone with a positive attitude and a desire to help strengthen our collections team to scale with the company’s long-term goals.Your day-to-day Proactively contact customers by phone and email for prompt resolution of overdue invoices with a customer service mindsetMonitor payment commitments and document daily collection status in collections and ERP systemWork with our internal sales team and other cross functional teams as well as outside customers to identify and resolve collection issues as well as help improve processesAnalyze delinquent and high risk accounts, prepare weekly reports and make resolution recommendationsReview customer contracts, purchase orders, and invoices for order terms to avoid any payment delays.Assist with reviewing credit information Enlist the help of the billing, sales team, and upper management to assist with collection efforts when necessary.Handle external and internal requests that come through the Customer Onboarding & Accounts Receivable alias.Investigate and resolve disputes, tax issues, unidentified payments, credit balances and overpaymentsProvide weekly status and cash forecast of assigned customer accounts and present to the managementNavigate customer portals to determine invoicing and payment statusPrepare audit related documents when requested.Assist with re-sending invoices as requested, refund requests and approvals. Monitoring and resolving onboarding for customers using Jira systemQualifications 5+ years of collections experience along with multi-national high-tech industry experienceExcellent communication skills, both written and verbal, strong customer service approach and positive demeanorProficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint and Outlook; SharePoint, Salesforce, & Microsoft Dynamics D365 experience is preferred, along with customer portals such as Ariba.Demonstrates the ability to execute multiple, complex requests.Must be self-motivated, flexible and be able to adapt to changing priorities in a challenging and fast-paced environmentPrecise attention to details and meet assigned deliverable deadlines.Good analytical skills, detail oriented, and organized.Why Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!