Senior Integration Developer

Ready to be a Titan?ServiceTitan is looking for a Senior Integration Developer to design, build, and maintain enterprise-class integrations and automation workflows. This role is a key member of the Integration/Automation team and will focus primarily on the Workato platform, with exposure to MuleSoft and other middleware technologies. You will support cross-functional teams by serving as a technical resource for integrations spanning ServiceTitan, Workday, Salesforce, and ERP systems. You will architect, develop, and maintain inbound and outbound integrations that power critical business processes across Finance, Human Resources, and Operations. The ideal candidate brings deep Workato expertise, strong API and integration design skills, experience leveraging AI/ML APIs within integration workflows, and prior software development experience.What you'll do:Integration DevelopmentLead the research, design, development, testing, and delivery of new integrations between ServiceTitan, Workday, Salesforce, ERP systems, and third-party applications using Workato as the primary integration platformCreate technical design specifications, perform unit and system integration testing, and deploy and support all integrations end-to-endUnderstand business problems and build efficient, scalable solutions using Workato recipes, connectors, and callable recipes, supplemented by MuleSoft APIs and flows where appropriateDesign and develop RESTful and SOAP-based API integrations, webhooks, event-driven architectures, and batch data processing workflowsBuild custom Workato connectors and actions using the Workato SDK when out-of-the-box connectors do not meet requirementsDevelop and maintain MuleSoft Anypoint APIs, flows, and DataWeave transformations for complex integration scenariosCollaborate with stakeholders to assess and document requirements, review designs, and define functional specificationsManage integration analysis, configuration, and deployment across development, staging, and production environmentsLead integration projects with third-party vendors from discovery through design, development, testing, and implementationIntegration Administration & OperationsProactively monitor inbound and outbound data integrations, system health, job execution, error rates, alerts, and notifications across Workato and MuleSoft environmentsBuild and maintain robust error handling, retry logic, and alerting mechanisms within integration recipes and flowsParticipate in platform upgrades and release reviews for Workato and MuleSoft, identifying impact and enhancement opportunities associated with new features and connector updatesMonitor, track, and resolve enterprise integration support tickets; collaborate with functional leads on escalated issuesCreate detailed integration specifications, field mappings, data transformation logic, and API documentation to support the full integration deployment lifecycleResearch integration failures, perform root cause analyses, and report findings and remediation plans to management and business stakeholdersCollaborate with functional leads, analysts, and system administrators on system operations, security, business processes, and how they relate to integrationsAssume additional responsibilities as requiredTechnical Leadership & ArchitectureServe as the subject matter expert on the Workato and MuleSoft integration landscape, including recipe/flow patterns, connector capabilities, and platform best practicesMaintain current knowledge of Workato and MuleSoft products, iPaaS industry trends, and agile methodology best practicesStay current with platform releases, new connectors, and features; evaluate their potential impact on existing integrations and recommend adoption strategiesBe a strong contributor to the integration platform vision and drive team planning and architectural decisionsWork with business stakeholders to identify problem areas, assess integration complexity, and determine overall project impactDevelop and maintain the end-to-end enterprise integration strategy, including middleware selection, data flow governance, and API managementPartner with business stakeholders and engineering team members to align on objectives and delivery programsHelp manage timelines and deliverables within large, multi-month integration projectsUnderstand data flows and system dependencies between internal systems (ServiceTitan, Workday, Salesforce, ERP), driving alignment with system ownersBe an active participant in enterprise architecture discussions and integration governance forumsData Management, Reporting & AuditsDesign and implement data reconciliation processes to ensure integrity across integrated systemsProduce and review audit reports to assess integration performance, error handling effectiveness, and data qualityBuild dashboards and monitoring views within Workato and MuleSoft to provide real-time visibility into integration healthMaintain and enhance reporting frameworks to support operational excellence and SLA complianceTranslate business requirements into integration-driven reporting solutions and analyticsAI-Powered IntegrationsDesign and implement integration workflows that leverage AI/ML APIs (e.g., OpenAI, Anthropic Claude, Google Vertex AI) to automate data enrichment, classification, and decision-making within business processesBuild intelligent document processing pipelines using AI services for extraction, summarization, and validation of unstructured data flowing through integration workflowsIntegrate natural language processing and generative AI capabilities into Workato recipes and MuleSoft flows to enable smart routing, automated responses, and content generationCollaborate with data science and engineering teams to operationalize ML models by embedding model inference calls into production integration pipelinesEvaluate and adopt AI-powered features within Workato (e.g., Workato Autopilot) and MuleSoft to accelerate recipe development, improve error resolution, and optimize integration performanceStay current with emerging AI/ML APIs, SDKs, and platform capabilities relevant to enterprise integration and automationWhat you'll bring:5+ years of hands-on experience designing, developing, and supporting enterprise integrations using iPaaS platforms (Workato required; MuleSoft strongly preferred)Strong experience building Workato recipes, managing workspaces, and using Workato SDK to build custom connectorsExperience with MuleSoft Anypoint Platform, including Mule flows, DataWeave, API Manager, and Anypoint StudioDeep knowledge of REST and SOAP APIs, JSON, XML, XSLT, OAuth, and common authentication patternsExperience integrating with enterprise systems such as ServiceTitan, Workday (HCM, Finance, Payroll), Salesforce, and ERP platformsStrong working knowledge of SQL and database concepts for data mapping, transformation, and reconciliationExperience with CI/CD pipelines, version control (Git), and deployment automation for integration assetsStrong understanding of integration design patterns (pub/sub, request/reply, batch, event-driven) and middleware architectureKnowledge of all phases of the system development lifecycle, including production supportStrong analytical skills, problem-solving, and troubleshooting abilitiesExcellent written and verbal communication with a focus on technical documentation and cross-team collaborationAbility to work independently as well as in a team environmentHighly organized with the ability to multi-task and prioritize effectively while demonstrating a sense of urgencyExperience integrating AI/ML APIs (e.g., OpenAI, Anthropic, Google AI) into enterprise workflows for tasks such as data extraction, classification, or content generationPreferred QualificationsWorkato Automation Pro certification or MuleSoft Certified Developer certificationExperience with Workday integrations (Studio, EIB, RaaS, Web Services) is a strong plusExperience with programming languages: Python, Java, or JavaScript/Node.jsFamiliarity with cloud platforms (AWS, GCP, or Azure) and serverless architecturesExperience with monitoring and observability tools (Datadog, Splunk, or similar)Knowledge of data governance frameworks and compliance requirements (SOX, GDPR)Experience in a B2B SaaS or field service management technology environmentHands-on experience with AI/ML frameworks (e.g., LangChain, Hugging Face) or building intelligent document processing solutionsFamiliarity with prompt engineering, AI model evaluation, and responsible AI practices in production systemsEducationBachelor’s degree in Computer Science, Information Technology, or a related technical field, or commensurate professional experience‌Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.  Use of AI Technology:We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.