Systems Engineer - Learning, SaaS

Scope:Focuses on designing, delivering, enhancing, and continuously improving enterprise learning technology solutions while applying strong technical, analytical, and problem-solving capabilities.Owns the engineering, delivery, and continuous improvement of enterprise learning technology platforms, ensuring stability, scalability, security, and an exceptional user experience.What you’ll do:Design, develop, and enhance technical solutions using enterprise SaaS applications, APIs, reporting tools, automation platforms, and scripting technologies.Troubleshoot application, integration, reporting, and data issues, identifying root causes and solutions independentlyProactively pick up backlog items and collaborate with team members as neededParticipate in agile ceremonies, including backlog grooming, sprint planning, stand-ups, and retrospectivesAnalyze business, functional, and technical requirements to design scalable learning technology solutions.Design and implement integrations, automations, reporting solutions, and process improvements.Apply information security, data governance, and privacy standards in all deliverablesLeverage AI-assisted tools and emerging technologies to improve productivity and accelerate deliveryAssess the impact of system changes on learners, managers, stakeholders, and connected systems, platform operations & continuous improvementIdentify and raise operational issues proactivelyPlan and execute routine application, integration, reporting, and automation updatesResolve complex application, integration, and data issues while identifying opportunities for long-term improvement.Manage technical investigations, enhancement requests, and operational issues independently.Drive operational excellence through documentation, automation, and continuous improvementSecondary Duties and ResponsibilitiesLead or contribute to testing, validation, and release activities.Provide feedback on technical designs, automation opportunities, and process improvementsAssist in onboarding new team members and sharing technical knowledgePartner with stakeholders to deliver technical, reporting, integration, and operational solutions.Communicate blockers clearly and collaborate to resolve themEvaluate new technologies, platform capabilities, and solution approachesAlign with team and organizational goals while solving business problemsDemonstrate strong problem-solving, adaptability, and continuous learning mindsetWhat we are looking for:Bachelor’s degree in a technical or business-related discipline, or equivalent experience10-14 years of experience in designing, implementing, enhancing, or supporting enterprise SaaS applications and business-critical systems.Strong knowledge of APIs, system integrations, and data flow troubleshootingExperience with SQL, reporting, analytics, or dashboard development (Power BI preferred)Exposure to automation and workflow tools (Power Automate, scripting, or similar)Ability to translate business requirements into technical solutionsDemonstrated curiosity, ownership, and a continuous improvement mindset with the ability to quickly learn and apply new technologies.Experience leveraging AI-assisted tools to improve productivity and deliveryStrong analytical, communication, and problem-solving skillsPreferred experience with learning, talent, HR, or workforce technologiesAbility to quickly learn and adapt to new technologies and evolving business needsOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.