About You – Experience, Education, Skills, and Accomplishments3+ years of experience in Technology Operations, Infrastructure Support, or MonitoringBachelor’s degree in Computer Science, IT, or related fieldStrong expertise in L1production support for enterprise applicationsHands-on experience with monitoring/observability tools and alert optimizationUnderstanding of Incident and Change Management (ITIL)Proficiency in Linux/Unix and windows systemsExperience in handling critical incidents and improving monitoringIt Would Be Great If You AlsoDemonstrate responsibility in production environmentsHave experience in customer-facing or stakeholder communication rolesAre proactive in identifying gaps and driving continuous improvementsPossess strong analytical and problem-solving capabilitiesHave experience creating runbooks, SOPs, and knowledge documentationAre comfortable working in 24x7 shift-based environmentsShow interest in cloud technologies and DevOps practicesWhat Will You Be Doing in This RoleProvide advanced L1 support and ensure system stability and availabilityMonitor applications/infrastructure and proactively respond to alertsManage incidents, perform troubleshooting, and contribute to RCA activitiesExecute production changes including patching and maintenance.Collaborate with DevOps and engineering teams on deployments and improvements.At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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