Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Location: Germany (Frankfurt preferred)Region: Central (Germany, Switzerland, Austria, Poland) + BeneluxReports to: Head of EMEA Partner & AlliancesTeam: 5 Partner Sales Managers (VAR + GSI/STP)Travel: ~30–50%MissionLead and scale the Genesys partner ecosystem across Central Europe and Benelux, driving pipeline, bookings, and strategic growth through both VAR partners and Global System Integrators / Technology Alliances (AWS, Salesforce, ServiceNow).This role combines people leadership, partner strategy, and execution discipline to accelerate AI-driven Experience Orchestration adoption across the region.What you’ll do1. Regional partner strategy & growthDefine and execute the regional partner strategy across:VAR ecosystemGSI & Tech Alliances (STP)Prioritize:key partnersindustry playsAI-led use casesBuild and drive joint business plans with top partners2. Team leadership & performanceRecruit, Lead and develop a team of 5 Partner Sales ManagersSet clear targets on:pipeline generationbookingspartner productivityDrive a culture of:ownershipforecast disciplineexecution excellence3. Pipeline & revenue accountabilityOwn regional targets for:partner-sourced and influenced pipelinebookings growth (YoY)Ensure:strong pipeline coverageforecasting accuracydeal hygiene4. Go-to-market & co-sell executionOrchestrate co-sell motions between:Genesys Account Executivepartner sellersalliance ecosystemsDrive:account targeting (account triads)deal registration disciplinepipeline acceleration5. Partner enablement & activationEnsure structured enablement across:salespre-salesdeliveryDrive adoption of:Genesys Cloud + AI use casesintegrations with AWS, Salesforce, ServiceNowScale partner capabilities (certifications, COEs, delivery readiness)6. Governance & executive alignmentRun:QBRs with top partnersinternal pipeline reviewsBuild strong C-level relationships across key partnersEnsure:performance trackingMDF governancecompliance with program standardsWhat success looks likeStrong pipeline generation and coverage across all partner typesDouble-digit YoY growth in partner-sourced & influenced bookingsIncreased partner productivity:enabled sellers / SCsdeal registrationswin rateClear AI pipeline and adoption growthStrong executive alignment and partner satisfactionQualifications10+ years in enterprise SaaS / cloud partner sales or alliancesProven experience managing:VAR ecosystemsGSI / Tech alliancesStrong track record in:pipeline creationco-sell executionforecast ownershipExperience leading high-performing teamsStrong executive presence and stakeholder managementFluent German and English requiredCore competenciesPartner-led GTM strategy & executionEnterprise sales discipline (forecasting, MEDDICC, deal execution)Ecosystem orchestration (VAR + GSI + hyperscalers)Leadership & team developmentValue selling and AI-driven positioningWhy this role mattersThis is a critical leadership role to:scale Genesys’ partner-led growth modelaccelerate AI-driven transformationand drive predictable, high-quality revenue across the region.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting