IT Support Admin

Ready to be a Titan?ServiceTitan is looking for an IT Support Specialist who is passionate about technology and delivering an outstanding experience to end-users. The ideal candidate is a strong problem-solver with solid hands-on technical skills and a customer-first attitude who thrives in a collaborative, fast-paced environment.This is an in-office/on-site position.What you'll do:Provide day-to-day IT support for employees across Windows and macOS environments, troubleshooting hardware, software, and connectivity issues via phone, email, and in-personSupport the employee technology lifecycle — including laptop imaging, configuration, deployment, and recovery — for onboarding and offboarding employeesCoordinate with hardware vendors to assist with equipment orders, receiving, and asset trackingAssist in administering MDM platforms (Microsoft Intune, Jamf) for device enrollment, compliance, and software deploymentManage user accounts and access across Google Workspace and Microsoft 365, including provisioning and deprovisioningMaintain accurate IT asset inventory, tracking hardware and software from procurement through retirementManage and resolve IT Service Desk tickets within SLA, ensuring a high level of customer satisfaction and clear communication throughoutSupport the setup and troubleshooting of AV and conferencing equipment including Zoom Rooms, displays, and peripheralsAssist Network and Systems Engineers with on-site tasks including cabling, switch connections, and wireless access point supportAdminister and support endpoint security tools including antivirus and MDM compliance policiesEscalate complex issues to Tier 2 or senior team members when needed, with clear documentation of steps already takenMaintain IT documentation including knowledge base articles, asset records, and onboarding/offboarding checklistsContribute to IT projects such as hardware refreshes, office setup, and software rolloutsWhat you'll bring:CompTIA A+ certification and 2+ years of IT experience, or 3+ years in IT Support, Helpdesk, or a similar technical roleSolid troubleshooting skills across Windows and macOS environmentsStrong documentation habits and attention to detailPreferred Qualifications:Experience with hardware procurement, imaging, and deployment, with some vendor coordination experienceFamiliarity with MDM platforms such as Microsoft Intune and/or JamfGoogle IT Support CertificateExperience administering Google Workspace and/or Microsoft 365 including user and license managementWorking knowledge of networking fundamentals including TCP/IP, DHCP, and DNSExperience with helpdesk/ITSM platforms (ServiceNow, Jira, Zendesk, or similar)Familiarity with endpoint security tools including antivirus and threat management softwareExperience supporting AV and conferencing technology is a plus‌Be Human With Us: Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.  Use of AI Technology:We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.