Senior Gainsight Administrator

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.comWe are seeking a Senior Gainsight Administrator to own and operate our Gainsight platform as a core system supporting Customer Success, retention, and growth. This role is responsible for end‑to‑end Gainsight administration, including configuration, automation, integrations, and reporting. The ideal candidate brings deep Gainsight expertise, strong systems thinking, and the ability to partner closely with CS, Operations, IT, and Product.This is a hands‑on role with accountability for scalability, data quality, and day‑to‑day reliability of the Gainsight ecosystem.ResponsibilitiesGainsight Platform OwnershipAct as the primary owner and administrator for Gainsight (CS Edition)Maintain platform reliability, data integrity, and configuration standardsOwn C360 layouts, scorecards, health models, timelines, and reporting structureDefine and enforce governance, documentation, and admin best practicesAutomation & CS WorkflowsDesign, build, and maintain:Rules Engine jobsCTAs and PlaybooksSuccess Plans and lifecycle frameworksAutomated Programs and triggersTranslate CS engagement models into scalable system automationContinuously reduce manual effort and improve CSM efficiencyReporting & InsightsDevelop and maintain dashboards and reports for:CS leadership and executivesCSMs and Digital CS teamsSupport insights across health, adoption, engagement, renewals, churn, and sentimentEnsure reporting accuracy, consistency, and actionabilityData & IntegrationsPartner with Salesforce admins and IT on Gainsight Salesforce integrationMonitor, troubleshoot, and resolve sync and Rules Engine failuresManage schema changes, field mappings, and reference dataSupport ingestion of data from external systemsCross‑Functional PartnershipServe as a trusted systems partner to:Customer SuccessCS OperationsProductMarketingIT / Data teamsGather requirements, recommend solutions, and execute improvementsProvide enablement and guidance for Gainsight usersRequired Qualifications5+ years in Customer Success Operations, Systems Administration, or RevOps3+ years of hands‑on Gainsight administration experienceStrong expertise in:Rules EngineC360 and ScorecardsCTAs, Playbooks, and Success PlansGainsight reporting and dashboardsSolid understanding of Salesforce data models and integrationsProven ability to manage complex, scaled CS workflowsClear communicator with strong documentation disciplinePreferred ExperienceGainsight PX (product usage tracking and adoption reporting)Power Automate (workflow automation across Microsoft tools and CS processes)API experience (REST APIs, JSON, authentication concepts)Experience supporting Digital CS / Tech‑Touch motionsExperience working with NPS / CSAT survey dataPrior ownership of Gainsight in a mid‑to‑large SaaS environmentWhat Success Looks LikeGainsight operates as a trusted system of record for Customer SuccessCSMs and leaders rely on Gainsight for prioritization and decision‑makingCS workflows are automated, consistent, and scalableCross‑functional teams view Gainsight as a strategic platformFlexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.