Solutions Architect

Ready to be a Titan?The Solutions Architect at ServiceTitan serves as a trusted technical and business advisor to our customers, translating complex operational requirements into scalable, best-practice solutions within the ServiceTitan platform. This role bridges business process design, technical configuration, and customer outcomes, ensuring customers achieve measurable value and long-term success.Solutions Architects partner closely with Customer Success, Implementation, Product, Sales, and Engineering teams to design, validate, and optimize customer architectures that support growth, efficiency, and adoption across trades.Travel : 30-40%What you'll do:Customer Architecture & Solution DesignDesign end-to-end ServiceTitan solutions aligned to customer business goals, operational maturity, and trade best practicesTranslate customer workflows into scalable configurations across:Business Units, Job Types, Campaigns, Pricebooks, Memberships, Dispatch, Reporting, and IntegrationsEnsure solutions follow ServiceTitan best practices while balancing customer-specific requirementsTechnical & Functional ExpertiseAct as the subject-matter expert on ServiceTitan platform capabilities, limitations, and roadmap-aligned solutionsEvaluate and design integrations with third-party systems (e.g., accounting, payroll, CRM, marketing, BI tools)Support complex data structures including pricebooks, reporting hierarchies, and multi-location or multi-trade environmentsCustomer Advisory & EnablementLead technical discovery and architecture discussions with executive, operational, and technical stakeholdersClearly articulate trade-offs, risks, and recommendations in a way that builds trust and drives alignmentSupport customers through change management by guiding adoption and future-state designCross-Functional CollaborationPartner with Implementation and Customer Success teams during onboarding, optimization, and expansion phasesProvide architectural guidance to Sales during complex pre-sales or upsell motionsServe as a feedback loop to Product and Engineering by identifying recurring gaps and opportunitiesGovernance & DocumentationCreate and maintain solution documentation, diagrams, and decision logsEnsure solutions are scalable, supportable, and aligned with internal standardsIdentify risks early and proactively recommend mitigation strategiesWhat you'll bring:5+ years of experience in:Solutions Architecture, Technical Consulting, Systems Design, or Implementation rolesExperience designing and supporting SaaS platforms with complex business logicStrong understanding of service-based or field service businesses (HVAC, Plumbing, Electrical, Roofing, or similar)Proven ability to translate business needs into technical solutionsExcellent communication skills with both technical and non-technical stakeholdersPreferred QualificationsHands-on experience with ServiceTitan (implementation, configuration, or administration)Experience with:ERP / FSM systemsAPI-based integrationsAccounting systems (QuickBooks, Sage, NetSuite)Background in customer success, professional services, or enterprise SaaSFamiliarity with data modeling, reporting, and analytics conceptsCore CompetenciesStrategic thinking with strong execution disciplineCustomer-first mindset with a consultative approachAbility to manage ambiguity and complex problem spacesStrong documentation and architectural reasoning skillsBias toward scalable, repeatable solutionsWhy ServiceTitanAt ServiceTitan, we build technology that powers the trades and the people who run them. As a Solutions Architect, you’ll have a direct impact on customer outcomes, platform adoption, and the long-term success of businesses that keep the world running.Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. Use of AI Technology:We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $78,400 USD - $104,900 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.