Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Join the Analytics Lakehouse team to design and operate mission-critical, highly scalable data services in a fast-moving, experiment-driven environment.You’ll work at the intersection of data engineering and quality, building robust pipelines, scalable architectures, and secure, testable systems.What you’ll doDesign, build, and maintain high-scale data ingestion and hydration pipelinesDevelop reliable, scalable backend services supporting a distributed, multi-tenant platformDiagnose and resolve complex system and test failures end-to-endLead and contribute to system design, architecture discussions, and code reviews with a strong quality focusEnsure systems meet non-functional requirements: scalability, availability, latency, memory efficiency, security, and compliance (including HIPAA)Implement and maintain unit, integration, and end-to-end tests integrated into CI/CD pipelinesMentor and support teammates; contribute to engineering and testing best practices across global teamsEvaluate and adopt new technologies; take ownership of features and operational excellenceMinimum requirements5+ years of relevant experience; BS in Computer Science or equivalent practical experienceProven Big Data experience, including hands-on work with large-scale data processing systemsStrong experience with Apache Spark (PySpark or Scala Spark)Solid data platform experience (data lakes, ETL pipelines, data modeling, governance)Experience building and operating REST APIs and multi-service (microservices/serverless) architecturesProficiency in at least one of Java, Scala, or PythonStrong understanding of distributed systems (scalability, synchronization, fault tolerance)Experience with messaging systems and integration patternsStrong written and verbal communication skillsCore technical skillsPySpark / Apache Spark (DataFrame API, SQL, partitioning, performance tuning)At least one JVM language (Java or Kotlin) for services or serverless workloadsBuild and test tooling: Gradle or Maven, pytest, toxGit workflows, code reviews, CI/CD pipelinesObservability: logging, monitoring, and alertingAWS & Data Platform ExperienceAWS Glue (ETL jobs, Data Catalog, performance tuning, auto-scaling)AWS Lambda (Python or Java), S3 (lifecycle policies, KMS, event-driven patterns)SQS/SNS, IAM (roles, policies, cross-account access), CloudFormationColumnar data formats and partitioning strategiesETL design patterns (batch processing, idempotency, partition overwrite)Workflow orchestration (DAGs)Testing/QA tooling (e.g., moto for AWS mocking, CI integration)Experience with microservices or serverless architecturesNice to haveApache Iceberg, AWS Lake Formation (fine-grained access control)Apache Airflow; query engines such as Athena, Trino, Redshift SpectrumServerless FrameworkCost optimization (e.g., Glue/EMR tuning)Jenkins pipelines (Groovy)Culture & expectationsWe’re looking for engineers who raise the bar for those around them. You’ll be expected to:Act as a talent multiplier through mentoring and knowledge sharingChallenge assumptions and drive continuous improvementTake ownership and pride in delivering high-quality solutionsStay curious and continuously learnOur benefitsAt Genesys, we support your well-being, growth, and work–life balance:Flexible work options – Hybrid setup with remote flexibility and access to our Galway officeCareer development – Continuous learning, mentorship, and growth opportunitiesPension scheme – Competitive employer-supported planAnnual bonus – Rewarding your impact and contributionsHealth coverage – Private health insurance, dental plan, and wellness supportFinancial protection – Income protection, life assurance, and financial planning resourcesFamily-friendly policies – Generous maternity and paternity leave#LI-MC1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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