Senior Program Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:This role sits within a team passionate about delivering regulatory initiatives that influence the customer experience across eBay. The Senior Program Manager leads complex, high-impact programs that turn regulatory requirements into simple, scalable solutions for buyers and sellers. Collaborating with Product, Legal, Markets, Marketing, Tax, and Customer Services, this role brings together interested parties globally, develops decisions, and ensures delivery at pace while balancing compliance, customer experience, and commercial outcomes.What makes this opportunity outstanding:At eBay, your work will directly contribute to reinventing the future of ecommerce for enthusiasts. You'll lead ambitious projects that successfully implement world-class solutions, ensuring a flawless experience for millions of users worldwide. This role offers an outstanding chance to drive positive change and compete at the highest level!What you will accomplish:Convert complex regulatory requirements into straightforward, user-friendly experiences for customersDefine and deliver solutions that reduce friction, protect GMV, and support long-term growthOwn programs end-to-end, from early interpretation through to scalable implementationBring structure to ambiguity, enabling clear decisions across cross-functional collaboratorsAlign teams across functions and geographies, acting as the central point of coordination and accountabilityUse data and insights to evaluate customer and business impact and guide trade-offsAnticipate risks and dependencies early to enable smooth, low-disruption deliveryWhat you will bring:Experience leading complex, cross-functional programs in product, strategy, consulting, or operationsA track record of delivering customer-facing and business-critical outcomes at scaleAbility to translate ambiguous or complex requirements into clear, actionable solutionsExcellent judgment balancing customer experience, regulatory needs, and commercial impactEffective collaborator management and influencing skills, including engagement with senior leadersA methodical, analytical approach combined with the ability to apply data to guide decisionsClear and concise communication abilities, with the capacity to simplify complex topicsAdditional DetailseBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.