Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Role Overview:Powering how global enterprises engage digitally, this role shapes the performance, scalability, and experience of Genesys’ corporate web platform, which supports millions of customer interactions and critical demand generation efforts. You will own the end to end delivery of modern web experiences, influencing architecture, performance, and platform evolution across a highly visible digital ecosystem. At Genesys, we are redefining customer experience through AI driven innovation and human centered design, and this role plays a critical part in delivering fast, secure, and intelligent digital journeys. You will partner closely with cross functional teams to drive platform modernization, elevate engineering standards, and enable scalable growth across global markets. This role offers strong visibility into enterprise initiatives, exposure to advanced technologies, and opportunities to expand influence across platform strategy and engineering leadership.Key Responsibilities:Design and deliver end to end web solutions that improve performance, scalability, and user experience across global digital propertiesBuild responsive, accessible front end experiences that drive engagement, conversion, and customer satisfactionDevelop and optimize back end services, APIs, and integrations that enable scalable and reliable web functionalityOwn platform features throughout their lifecycle, ensuring reliability, maintainability, and production readinessDrive architectural decisions that enhance system scalability, security, and long term platform evolutionReduce technical debt through modernization efforts that improve engineering velocity and system performanceOptimize hosting, caching, and content delivery strategies to improve uptime, speed, and global accessibilityStrengthen observability, monitoring, and incident response to ensure operational excellence and rapid issue resolutionImplement secure coding practices and contribute to compliance initiatives that protect customer data and platform integrityPartner with cross functional stakeholders to align engineering solutions with business goals, customer experience, and growth strategyMentor engineers and contribute to a culture of technical excellence, collaboration, and continuous improvementRequired Qualifications:5 or more years of professional experience in full stack web development and engineeringCurrent authorization to work in the United States without the need for sponsorship now or in the futureStrong expertise in HTML5, CSS, JavaScript, and modern front end development practicesSolid experience in back end development using PHP, Node.js, or similar technologiesProven experience working with CMS driven architectures, with strong preference for WordPressDemonstrated experience designing and consuming RESTful APIsStrong understanding of MySQL database design, optimization, and securityExperience working with cloud platforms such as AWS, GCP, or Azure, or enterprise hosting environmentsStrong knowledge of CI/CD pipelines, DevOps practices, and release automationDemonstrated expertise in performance optimization, caching strategies, CDNs, and scalable web architecturesStrong understanding of web security, accessibility standards, and regulatory compliancePreferred Qualifications:Experience with containerization technologies such as Docker or infrastructure as codeExperience with modern front end frameworks such as React, Vue, or similarExperience with WordPress development, including theming, plugins, or enterprise implementationsFamiliarity with NGINX, caching layers, and advanced performance optimization techniquesExperience mentoring engineers or leading technical initiatives in enterprise environmentsBackground in B2B, SaaS, or complex global digital ecosystems#LI-PR1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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