Brand Operations Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Brand Operations Specialist plays a critical role in keeping the Brand team organized, aligned, and operating at a high level. This position blends operations, coordination, and administrative support to ensure team priorities, timelines, and engagements run seamlessly across a global stakeholder group.This is a high-impact role requiring sound judgment, discretion, and the ability to identify synergies across initiatives. You’ll serve as a central hub for coordination—helping the team stay focused, connected, and on track in a fast-paced, evolving environment.Key ResponsibilitiesTeam Operations & CoordinationServe as a central coordinator for Brand team operations, ensuring alignment across priorities, timelines, and deliverablesManage and coordinate complex calendars across multiple time zonesSupport prioritization and workflow tracking to keep initiatives moving forwardMaintain organization of key documents, timelines, and team resourcesMeetings, Planning & EngagementPlan, organize, and execute complex meetings (including QBRs, leadership reviews, and team sessions)Coordinate logistics including scheduling, agendas, materials, venues, and technologyProvide day-of-meeting support and ensure seamless executionFacilitate coordination of forward-looking plans, including QBR follow-ups and cross-team action trackingHelp drive team engagement by supporting offsites, team events, and recognition momentsAI Enablement & Operational InnovationFacilitate and coordinate the development of a forward-looking plan to adopt and optimize AI across the Brand organizationPartner with cross-functional stakeholders to identify opportunities for AI-driven efficiencies and enhanced workflowsTrack progress of AI-related initiatives and ensure alignment with broader brand prioritiesSupport change management efforts by helping document processes, share best practices, and drive adoptionAdministrative & Operational SupportOversee procurement and scope of work (SOW) support across vendorsManage global travel arrangements and prepare detailed itinerariesHandle expense reporting and monthly reconciliation of credit card statementsSupport budget tracking, timelines, and documentationAssist with onboarding coordination and team-wide processesCross-Functional CollaborationPartner with internal stakeholders including Legal, HR, Finance, and leadership teams to support team and organizational goalsBuild strong relationships across all levels of the organizationIdentify opportunities for improved coordination and operational efficiencyWhat You’ll Bring:Exceptional organizational and time management skills with strong attention to detailAbility to prioritize and manage multiple assignments with minimal oversightStrong judgment and ability to handle sensitive and confidential information with discretionExcellent written and verbal communication skillsHigh level of professionalism and a customer-service mindsetAbility to remain calm, adaptable, and solutions-oriented in a fast-paced, ambiguous environmentStrong interpersonal skills with the ability to build trust and collaborate effectivelyProficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe AcrobatComfort with emerging technologies and interest in leveraging AI to improve workflows and team effectivenessAbility to work both independently and as part of a teamSuccess in This Role:You thrive in high-stakes environments and take pride in delivering world-class execution. You anticipate needs, bring structure to complexity, and help the team stay focused on what matters most. You are proactive in identifying smarter ways of working—including the thoughtful adoption of AI—and your ability to keep the team organized, engaged, and aligned will directly impact the success of the Brand organization.#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $80,000.00 - $140,800.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.