Summer Analyst, Product, Business Strategy & Operations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Title: Summer Analyst, Product, Business Strategy & OperationsDepartment: Business Strategy & OperationsReporting To: Director, Product, Business Strategy & OperationsLocation: North Carolina, Indiana, California (Virtual / Flexible)Role OverviewGenesys Cloud is in growth mode. The Product Business Strategy & Operations team is the analytical and operational backbone of Genesys Product leadership, responsible for shaping growth strategy, driving its execution, and ensuring the insights that reach the C-suite are rigorous, reliable, and actionable.As a Business Strategy & Operations Summer Analyst, you will work at the intersection of analytics, strategy, and executive communication. This role is best viewed as an internal, product-focused strategy seat: you will help frame business questions, analyze performance trends, assess market dynamics, and turn findings into clear recommendations for leaders across Product, Finance, and GTM.Throughout the summer, you will gain exposure to many aspects of the Genesys Cloud business, including product adoption, business health, growth opportunities, and competitive positioning. You will support strategic and operational workstreams by combining strong problem-solving, business judgment, and polished communication.Key ResponsibilitiesSupport high-priority strategic and operational analyses for Product leadership, helping break down complex business questions into structured workstreams and actionable recommendationsBuild and maintain Excel-based analyses, models, and business insights that support decision-making across growth, retention, adoption, and business healthAssist with the development of dashboards, scorecards, KPI tracking, and executive reporting materialsConduct product, market, and competitive research across cloud contact center, AI, and adjacent markets to inform strategic planningSynthesize findings into executive-ready memos, presentations, and briefing materials for leadership reviewsRequired QualificationsCurrent undergraduate rising senior or graduate student (M.S. or MBA) in Business, Economics, Engineering, Statistics, Data Science, Computer Science, or a related fieldStrong proficiency in Excel and PowerPoint is requiredStrong analytical and structured problem-solving skills, with the ability to break down ambiguous business questions into clear frameworks and recommendationsExceptional written and verbal communication skills with the ability to convey complex ideas and analyses succinctly to non-technical audiencesBe a proactive self-starter with the ability to multi-task, work independently, prioritize, and get things doneAbility to build productive and positive working relationships with co-workers with varying technical and business backgroundsDemonstrate intellectual curiosity and a desire to tackle ambiguous and varied projects in support of the Product Strategy & Ops teamPreferred QualificationsExperience with SQL for data analysisFamiliarity with Python or R for analytical workExposure to SaaS business analysis concepts such as cohort analysis, retention analysis, churn analysis, funnel analysis, or usage-based performance trackingExperience with Tableau, Snowflake, Zenlytic, or similar analytics and BI toolsExperience with Cursor or similar AI-assisted productivity / development toolsUnderstanding of cloud software, SaaS, or contact center markets through academic or internship experienceExperience preparing presentations, memos, or dashboards for leadership audiencesCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $0.00 - $0.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.