Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.HR Regional Leader, LATAM (Strategic HRBP – Go-to-Market)Location: Brazil (Remote or Hybrid)About GenesysGenesys empowers organizations to deliver empathetic, personalized experiences at scale through its leading cloud and AI-powered Experience as a Service (XaaS) platform. With over 6,000 employees globally and supporting more than 3 billion customer interactions daily, we are at the forefront of SaaS innovation in customer experience.As we continue to scale as a global, cloud-first company, our People function is evolving to enable high-growth, high-performance go-to-market teams in a dynamic and competitive SaaS landscape.The OpportunityWe are seeking an experienced HR Regional Leader for LATAM who will operate at the intersection of regional HR leadership and strategic business partnership.This role has dual accountability:Regional HR Leadership (LATAM) – leading and enabling consistent, high-quality HR delivery across the regionStrategic HR Business Partner (HRBP) – directly supporting the VP of Sales, LATAM and regional leadership team within a global Go-to-Market (GTM) organizationYou will play a critical role in aligning people strategy to SaaS growth priorities, including revenue acceleration, talent scalability, and leadership capability in a fast-evolving, cloud-first environment.What You’ll Do1. Regional HR Leadership (LATAM)Lead, coach, and develop a team of HR professionals across LATAM, ensuring consistent, compliant, and high-impact HR deliveryOwn and drive execution of regional people strategies across the full employee lifecycle (hire → develop → retain → engage)Ensure alignment between global HR programs and local market realities, balancing standardization with regional nuancePartner with Centers of Excellence (Total Rewards, Talent Acquisition, Talent Development, People Analytics) to localize and operationalize global programsDrive operational excellence, governance, and scalability of HR practices across a diverse, multi-country region2. Strategic HR Business Partner (LATAM GTM)Serve as a trusted advisor to the VP Sales LATAM and leadership team, aligning people strategy to SaaS GTM priorities (growth, productivity, customer-centricity)Partner with leaders to address commercial challenges such as:Scaling high-performing sales teamsImproving productivity and retention in competitive SaaS talent marketsBuilding leadership capability in a high-growth environmentDiagnose organizational needs using data, insights, and external SaaS benchmarks, and co-create solutions that drive business outcomesLead workforce planning, org design, and talent strategies to support regional growth and transformationCoach leaders through change, performance management, and leadership effectiveness3. Global HR Team ContributionAct as a core member of the Global Go-to-Market HR organization, contributing LATAM perspective to global strategyCollaborate across regions to drive consistency, innovation, and best practices in a scaled SaaS environmentChampion a data-driven, agile, and product-oriented HR approach aligned to modern SaaS operating modelsWhat Success Looks LikeStrong alignment between people strategy and LATAM revenue growth objectivesHigh-performing, engaged, and scalable GTM teams across the regionEffective balance of global consistency and regional relevanceA trusted, credible HR leadership presence within both regional and global leadership forumsWhat You BringExperience & Expertise10–12+ years of progressive HR experience, including:Regional HR leadership across LATAMStrategic HRBP experience supporting Go-to-Market / Sales organizations, ideally in SaaS or technology environmentsProven ability to operate in a global, matrixed organization, balancing regional and global prioritiesExperience supporting high-growth, cloud/SaaS or technology businesses (strongly preferred)Leadership & Business PartnershipDemonstrated ability to act as a strategic advisor to senior leaders, influencing decisions and driving business outcomesStrong capability in:Organizational design & workforce planningPerformance management & high-performance culture buildingChange management & transformationExperience leading and developing distributed HR teamsAnalytical & Operational ExcellenceStrong data orientation with ability to translate insights into actionExperience leveraging people analytics, HR systems, and dashboards to inform decisionsComfortable operating in fast-paced, agile, and scaling environmentsCore SkillsExceptional communication, influencing, and stakeholder management skillsAbility to balance hands-on execution with strategic thinkingHigh degree of cultural awareness and regional expertise across LATAMOther RequirementsFluency in English, Spanish, and PortugueseWillingness to travel across the LATAM region or internationally as neededPrior experience in a public company or global SaaS organization is a plusWhy GenesysGenesys offers a transparent, people-first culture where employees shape how we work and grow. With a presence in over 50 countries, we are deeply global, highly collaborative, and committed to building a modern, forward-looking People function.You’ll join a high-performing HR team at a pivotal moment—helping scale a SaaS leader while shaping the future of work across LATAM.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting