Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Genesys is scaling how we hire, develop, and deploy talent in an AI-driven world. The first 90 days define performance trajectory, engagement, and retention. This role owns that moment.We are looking for a high-ownership, end-to-end builder who will architect and orchestrate a world-class onboarding experience for:New employeesNew people managersNewly promoted managersThis is not a coordination role. This is a design, strategy, and execution role. You will connect business strategy, AI enablement, leadership expectations, and global consistency into one cohesive onboarding ecosystem.Key Responsibilities – What You’ll Build and Own:A Strategic Onboarding ArchitectureDesign a global onboarding ecosystem aligned to business priorities and AI accelerationTranslate the Genesys Way of Leading into clear expectations and behaviors from day oneCreate structured 30-60-90 day pathways tied to measurable performance outcomesElevate onboarding from orientation to performance enablementA Seamless, High-Impact ExperienceEngineer a frictionless journey from offer acceptance through first-year integrationRemove handoff breakdowns across Talent Acquisition, IT, HR, Finance, and the businessDesign moments that build clarity, confidence, and connection earlyCreate a globally consistent yet locally adaptable experienceHold a relentless “new hire lens” and fix friction fastAI-Enabled, Skills-Centric EnablementIntegrate AI tools and automation into onboarding workflowsEmbed skills intelligence and data insights into ramp plansPartner with HR tech and People Analytics to drive personalization at scaleUse data to predict ramp risks and proactively interveneManager & Leadership AccelerationDesign distinct onboarding journeys for new and promoted managersClarify leadership expectations and accountability from day oneEquip managers to effectively onboard and develop their teamsReinforce a culture of performance, feedback, and talent growthGlobal Process & GovernanceBuild scalable frameworks with clear ownership and accountabilityOperate confidently across regions and matrixed stakeholderEstablish governance that balances consistency with flexibilityChange Leadership & InfluenceDrive alignment without formal authorityNavigate ambiguity and competing prioritiesShape executive understanding of onboarding as a business leverMeasurable ImpactDefine KPIs tied to ramp time, engagement, internal mobility, retention, and manager effectivenessBuild dashboards and executive-level reportingContinuously iterate based on data and feedbackWhat You Bring:Experience5+ years of experience in Talent, Learning, HR Strategy, or Organizational Effectiveness3-5+ years designing and leading enterprise-wide or global onboarding / enablement programsDemonstrated experience driving cross-functional initiatives in complex, matrixed organizationsProven track record of influencing senior stakeholders without direct authorityExperience leveraging HR technology, automation, and/or AI in talent programsWho You Are / What You’ve DoneYou’ve built onboarding as a performance accelerator, not just a welcome experienceYou connect skills, performance, and workforce strategy — not just events and contentYou think in systems and design for scaleYou can diagnose friction quickly and redesign processes with speedYou are comfortable presenting to and challenging senior leadersYou balance strategy and execution — equally comfortable building the framework and operationalizing itYou bring a strong global mindset and understand regional nuanceYou operate with urgency and accountabilityAdditional Experiences:Experience in a high-growth SaaS or AI-driven technology companyBackground in change management methodologies (Prosci, Kotter, or similar)Experience integrating onboarding into WorkdayExposure to skills intelligence platforms or workforce planning toolsExperience building onboarding for first-time managers or leadership transitionsCertification or formal training in organizational design, learning design, or talent strategyExperience managing onboarding for a remote-first or distributed workforce#LI-RemoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $104,000.00 - $183,000.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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