Scope:The role involves supporting AR application built on IBM AS400 (iSeries) system. The candidate will work in an integrated delivery model focused on delivering stable, scalable, and efficient solutions that align legacy systems with evolving business needs.Technical Environment:Application: Blue Yonder Advanced ReplenishmentCloud Architecture: MS Azure / Private CloudPrimary Skill: RPG ILE/CL400 Secondary Skill (Frontend) – React JS, Node JSWhat you’ll do:Provide technical support during customer upgrades, deployments, rollouts, and post-production phasesMaintain positive customer relationships by resolving conflicts and issues, managing expectationsDocument learnings and create knowledge articles for repeated casesBring in new ideas for automation, re-use and service improvementsUnderstand the SaaS offering, features and functionality deployed for a given customer.Participate in the integration of AS400-based systems with modern web technologies.Collaborate with cross-functional teams including QA, Functional Architects, and Product Owners for successful deliverables.Support high priority issues and contribute to continuous improvement initiatives.What we are looking for:Approximately 2-4 years of hands-on experience working on IBM AS400 systems (RPGLE/CLLE/DB2).Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reportingAbility to work calmly under pressure and meet deadlinesProven background to have managed multiple stakeholders in a global environmentMust have strong multi-tasking skillsMust be self-motivated and quick learner - New technologies, platforms, integrationsAble to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalationsDemonstrates initiative and is inquisitiveSucceeds in a fast-paced environmentDemonstrates the ability to work independently without losing team synergyDemonstrates customer service ethics and core valuesOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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