Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Senior Network EngineerRole SummaryAs a Senior Network Engineer, you will design, implement, and operate a large-scale Cisco-based global enterprise network across campus, WAN, SD-WAN, wireless, and cloud environments. You’ll lead complex initiatives, ensure production stability, and drive continuous improvement aligned with global architecture standards.This senior-level role requires strong technical depth, sound judgment, and operational ownership. You will mentor engineers, collaborate cross-functionally, and partner with Staff/Principal engineers to evolve the network.This role is remote within the UK and supports a globally distributed environment. Strong professional English is required for daily collaboration across North America, EMEA, and APAC.Key ResponsibilitiesWAN, Routing, Switching & WirelessDesign and operate Cisco SD-WAN architectures (control/data/management planes)Implement segmentation (VPNs/VRFs), application-aware routing, and DIA strategiesLead WAN-to-SD-WAN migrationsDesign, implement, and troubleshoot:BGP (eBGP/iBGP): redistribution, filtering, route-maps, path selectionOSPF: multi-area, summarization, LSA optimizationEIGRP (legacy environments)Implement high availability: HSRP/VRRP, ECMP, IP SLA, WAN failoverDesign and operate Cisco Catalyst 9800 WLCsOptimize RF, RRM, and roaming performance; troubleshoot high-density environmentsImplement secure wireless (ISE, 802.1X) and support site surveysCampus & SwitchingDesign and operate Cisco Catalyst 9000 (9300/9400/9500)Implement L2/L3 features: VLAN/SVI, LACP, Rapid-PVST/MST, storm controlPerform deep packet-path analysis across network layersAutomation, Observability & Cloud (AWS)Develop automation using Ansible and/or PythonIntegrate with Cisco APIs (RESTCONF, NETCONF, SD-WAN APIs)Use Catalyst Center (DNAC) for provisioning and assuranceLeverage telemetry (NetFlow, SNMP, streaming) for visibilityPartner with Cloud Engineering on hybrid AWS connectivityDesign HA routing between on-prem, SD-WAN, and AWS (BGP, failover)Support WAN transformation and cloud integration initiativesCorrelate data across platforms to identify systemic issuesUse SD-WAN, Catalyst Center, and firewall analytics for proactive monitoringValidate AI-driven insights using packet-level analysisReduce MTTD/MTTR via telemetry and intelligent monitoringDrive adoption of AIOps and improve alerting/observability standardsAutomate repetitive operational tasks aligned with DevOps workflowsSecurity, Identity & AccessOperate Cisco Firepower NGFW (FMC-managed)Troubleshoot ACLs, NAT, IPS, VPNs, and HA configurationsAnalyze packet captures for routing/policy issuesDesign and support 802.1X (wired/wireless) with Cisco ISE:Policy sets, profiling, TACACS+, dynamic VLANsPartner with Security teams on Zero Trust enforcementCollaboration & OperationsWork across global teams and time zonesParticipate in design, incident, and operational reviewsMaintain accurate documentationParticipate in on-call rotationsDemonstrate ownership, accountability, and continuous learningRequired Qualifications6–8 years enterprise network engineering experienceCCNP certification (required)Advanced Cisco networking expertiseStrong BGP and OSPF design/troubleshooting skillsProven Cisco SD-WAN experienceHands-on with:Cisco Catalyst 9000Cisco Catalyst 9800 WLCCisco Firepower NGFWCisco ISE (802.1X)High-availability network design experienceExperience with AWS and/or Azure connectivityStrong production troubleshooting skillsAutomation experience (Ansible or Python required)Experience in global/multi-region environmentsProfessional English proficiencyITIL (Incident & Change Management) experienceServiceNow experiencePreferred Qualifications & CompetenciesCCNP Enterprise Automation (ENAUTO 300-425)Experience in 24/7 global support environmentsStrong problem-solving and ownership mindsetClear written and verbal communicationOpenness to feedback and continuous improvementIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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