AR Specialist - Financial Shared Services Associate

Financial Shared Services AssociateStatus: Exempt (salaried)Department: FinancePosition SummaryThe Financial Shared Services Associate manages the end-to-end billing and collections process, ensuring timely customer payments and accurate financial record-keeping. Key duties include generating invoices, posting cash receipts (ACH, checks, credit cards), reconciling accounts, managing aging reports, resolving payment discrepancies, and performing collectionCore Duties and ResponsibilitiesGenerate and dispatch accurate, timely invoices and credit memos to customers.Work with sales and operations to create invoicing for multiple customer sites and locations. Includes several billing types.Upload invoices created to multiple customer portals.Process incoming payments, posting checks, ACH, and wire transfers to the correct customer accounts.Monitor aging reports to identify overdue accounts, initiating collection calls or correspondence to secure payment.Investigate and resolve customer queries, billing discrepancies, and payment disputes.Reconcile AR sub-ledgers with the general ledger and assist with month-end closing procedures.Bad debt provision.Assist with the processing of monthly tax filingsReview new customer credit applications and set credit limits to mitigate risk.Manage the Accounts Receivable email, communicating with customers and internal management as necessaryAbility to multitask a high volume of invoicing requests.Maintain a strong internal control environment compliant with SOXBuild and maintain effective cross-functional relationships within the organization; engage with cross-functional partners proactively in completion of job responsibilitiesSupport ongoing process improvement projectsRepresent Plug Power in a professional manner and in all interactionsPerform all other duties as assignedRepresent Plug Power in a professional manner at all times and in all interactions.Perform all other duties as assigned.Education and ExperienceBachelor’s degree in business, accounting, or other relevant field or equivalent combination of education and experienceAt least one (1) years of experience in an accounting or customer service or detail-oriented role requiredExperience with a large international firm highly preferredAbility to approach all work activities with a customer service focusAbility to work across geographiesComputer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook.Fluent written and spoken EnglishStrong verbal and written communication skillsUncompromising dedication to qualityDemonstrated analytical abilities with strong attention to detailAbility to manage complex projects and multi-task effectivelyFluent English, other European languages are a plusMust be driven and self-motivatedPlug Power is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.