Associate Technology Operations Analyst

Job DescriptionWe are seeking an Associate Technology Operations Analyst to join our Level One multifunctional ITIL Support team in Bangalore. We are looking for someone with experience in 24x7 technical and service management support. This position requires an individual who can maintain and enhance a complex system landscape, manage business-critical applications, and support cross-functional teams. The role involves working closely with stakeholders and providing ongoing system administration and 24x7 monitoring support.About You – Skills & ExperienceMinimum 1 year of experience in Application and Infrastructure Monitoring, including incident identification, validation, remediation, and/or escalationAbility to actively monitor the stability and performance of Java / Tomcat-based applicationsExperience working in an application support desk within a 24x7 environmentExperience working in NOC, SOC, or other relevant IT operations teamsHands-on experience with Linux and Windows servers, networking equipment, and related technologiesWorking proficiency with tools such as ServiceNow, Jira, Salesforce, Centreon, Datadog, Zabbix, Pingdom, or similar platformsIt Would Be Great If You HaveITIL V3/V4 Foundation CertificationExposure to Public or Private Cloud certificationsPrior experience working with ServiceNowExperience creating and maintaining documentation using Confluence or similar toolsWhat Would You Be Doing in the RoleProvide first-level troubleshooting and operational support for Clarivate applications and infrastructurePerform 24x7 monitoring of applications and infrastructure, including cross-platform supportExecute maintenance activities and support automation initiativesSupport internal and external customers, systems, and operational processesPerform hands-on SOC and NOC monitoring activitiesWork with network and server management tools to ensure system stabilityCollaborate with a supportive and adaptive operations teamPartner with third-party vendors and integrators to ensure effective solutions and service deliveryAssist users with technical inquiries and maintain accurate and up-to-date system documentationAbout the TeamL1 extent 14 members, 24*7*365 Coverage and first-level support for clarivate Application Products.Perform initial incident triage, diagnosis, resolution, and escalation as per defined SLAsSupport change, release, and maintenance activities as per the scheduleHours of WorkFulltime45 hrs/week24/7 rotational shiftAt Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.