Reception & Office Assistant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job TitleReception & Office Assistant (Entry Level)LocationToronto, ONRole OverviewThe Reception & Office Assistant is an entry-level role supporting the day-to-day operations of the Toronto office. This position serves as a welcoming first point of contact for employees, visitors, and vendors; while providing administrative and facility support to ensure a clean, organized, and well-functioning workplace.Reporting to the Facilities Manager, this role focuses on front-of-house support, office coordination, and assistance. It is well-suited for someone early in their career who is eager to learn workplace operations and grow within a facility or office management function.Key ResponsibilitiesReception & Front-of-House SupportGreet and assist visitors, guests, and team members in a professional and friendly mannerAct as the first point of contact for general office enquiriesAssist with conference room bookings and meeting coordination as neededEnsure reception areas and conference rooms are tidy, organized, and presentableOffice & Facilities SupportSupport the Facilities Manager with daily office operationsAssist with access card issuance, returns, and guest passesStock and maintain kitchen and breakroom supplies, including pantry and coffee stationsLoad and unload the dishwasher and help maintain shared kitchen cleanlinessAssist with office supply inventory and restockingManage incoming and outgoing mail, courier deliveries, and packagesSupport vendor and building management coordination for basic office maintenance needsLiase with building Property ManagementAdministrative SupportProvide basic administrative support such as filing, scanning, and document organizationHelp update internal contact lists, calendars, and office directoriesAssist with internal communications related to office information and eventsAssist with global projectsOnboarding & Team SupportAssist with new hire office orientation and first-day setupSupport IT with inventory retrieval or coordination as neededProvide general support to employees and local teams on an as-needed basisEvents & Workplace ExperienceAssist with setup and take-down for office lunches, meetings, and social eventsHelp ensure event spaces are prepared and reset appropriatelyCollaboration with the Workplace Community TeamHealth, Safety & ComplianceAssist with office safety procedures and compliance activitiesParticipate in Joint Health & Safety Committee (JHSC) activities and office inspections, as requiredFollow established emergency and safety proceduresQualifications & SkillsFriendly, professional, and customer-service orientedStrong organizational and time-management skillsReliable, proactive, and willing to learnComfortable working in an office environment and supporting multiple tasksClear verbal and written communication skillsPrevious experience in reception, retail, hospitality, or office support is an asset, but not requiredFirst Aid/CPR certified, or willingness to obtainGrowth & DevelopmentThis role provides exposure to facilities operations, office administration, and workplace support. With experience, the Reception & Office Assistant may grow into broader responsibilities within facilities, workplace experience, or office management roles.This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  58,100.00 - $75,200.00Employee Referrals:If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.