About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe Role Proofpoint is seeking a motivated professional level Two and with proven experience supporting large-size corporate locations in a fast paced, corporate environment.This candidate must have excellent customer service attitude, buy into a positive customer experience throughout, a degree of creativeness in troubleshooting and problem solving, and who is ready to grow their career by being part of the Proofpoint Helpdesk team. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/Mac, hardware and equipment to ensure optimal workstation performance. Security awareness at all times, is a key aspect of your role.The successful candidate should be experienced in how to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required, working as part of a team. The successful candidate must demonstrate a full understanding of industry practices and Proofpoint policies to ensure flawless support to our business partners.Your day-to-day Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activitiesBuild new systems (PC/Mac), and new hires deployment, onboarding/shippingHardware Asset Controls, familiar with managing hardwareServe as Helpdesk support to resolve PC/Mac system issues as reported by the end-usersTroubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.Identify solutions for network security; provide Spyware, Adware and, virus protection.Ensure adequate customer follow up communications and timely issue status updates to customer and IT management.Create a formal mentorship with IT Helpdesk peer(s) to share lessons learned and IT knowledgeNetwork with cross-functional teams to leverage best practices including FacilitiesAssist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible.Familiar with server hardware, software installation and maintenance, in coordination with Corporate IT (e.g. SAN/NAS storage, Network).Familiar with network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless).Create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for IT supported services and applications.Identify current operational process inefficiencies and provide recommendations for improvement.Assist server teams with installing network equipment and basic troubleshootingCoordinate with vendors on basic facility issues; including new wiring installs, UPS battery tests, network cable runs, and cubicle movesExceptional organizational and time management skills with the ability to prioritize workload and manage multiple projects and tasks.What you bring to the teamSubstantial experience working within an IT Support role in a team environment, at least 3 years.Experience in supporting Apple Mac OSFamiliarity with the following.Windows. Linux and Mac Operating Systems – Intune/JAMFPC hardware architectureDesktop applications, (i.e., MS Office, Virus Scan, VPN, imaging software, etc.)Desktop architecture build methodologiesOther IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations, Video conference, etc.)Jira Ticketing system is a plus or other experience of such platformsProven Customer Service skills both locally and remotelyExcellent communication skills, to your team and across other teams and managementAvailable to travel occasionally to other office locationsEducation:Third Level Degree in Computer Science or related field or degree from Technical Trade SchoolPreferred candidates will have Microsoft certifications (MCSA, MCSE)Why Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!
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