At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.At Tise, our goal is to make the world favori’tise buying second hand - by making it easy, fun and inspiring to use our marketplace. Sustainability is at our core, and we strive to help people make more sustainable choices every day. Today we have ~ 3,5 million users and a highly engaged community of tisers across Norway, Sweden, Denmark, and Finland ♻️We’re looking for a Safety & Support Lead to oversee our Nordic Trust & Safety operations within the Customer Success organization. In this role, you’ll be part of the Customer Success leadership group and lead a team responsible for protecting our marketplace and community by preventing fraud, managing risk, and ensuring a safe and positive user experience.You will combine operational leadership, risk awareness, and strong, empathetic people management to drive a high-performing support team working across fraud prevention, risk management, and content moderation.🔑 Key ResponsibilitiesLead, mentor, and develop a international Trust & Safety teamOversee and improve processes related to fraud prevention, risk management, and content moderationEnsure high-quality user support and trust & safety decisionsMonitor trends in fraud and harmful content and implement proactive prevention strategiesCollaborate with Product, Engineering, Legal, and Compliance to strengthen trust & safety systemsUse data, insights, and people skills to optimize team performanceReview and handle cases alongside the team to stay closely connected to day-to-day operations💫 Required Qualifications & SkillsExperience leading a team within Customer Success, Trust & Safety, or similar operational environmentsExperience working in Customer Service, Customer Success, or similar customer-facing operational rolesA calm, empathetic, and supportive leadership style, with the ability to guide teams through complex or sensitive situationsComfortable working in dynamic environments where processes are evolving, with the flexibility and mindset to adapt, improve, and help shape new ways of working.Ability to balance big-picture thinking with close attention to detailsStrong communicator with the ability to collaborate effectively across teams and functionsPassion for building safe and trusted online communitiesFluency in English; proficiency in other Nordic languages is a plus.🌱 Preferred BackgroundExperience from marketplaces, social platforms, or tech companiesExperience working in content moderation, fraud prevention, or risk management environmentsFamiliarity with Trust & Safety tooling, moderation systems, or fraud detection toolsFamiliarity with regulatory frameworks such as GDPR and the Digital Services Act (DSA)💚 What we offer:Work with a highly dedicated teamA healthy work-life balance. We work for ourselves and our users, not corporate clientsWork on bringing one of Norway's most used apps into the world with eBayA possibility to help on the way to a more sustainable planet through engaging young people everywhere in buying second handCompetitive compensation package and an inspiring team environmentA colorful, social, and fun office in the heart of OsloThe position is a full-time permanent role based in Oslo.If this sounds interesting, don't hesitate to apply by sending your CV and a short cover letter (in English). We are looking for someone who can start as soon as possible, and are reviewing applications continuously.Are you curious about the culture at Tise and who the Tisees are? Check out our Instagram where we share glimpses of everyday life at Tise 👀https://www.instagram.com/tiseteam/ Additional DetailseBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.
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