Manager, Chargeback Intelligence

Manager, Chargeback Intelligence Brazil; São Paulo, Brazil; Apply At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower fearless commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values  here ! You are enthusiastic with a strong will to constantly learn new things and improve your craft. You have an outstanding track record of managing projects in the tech space as well as a professional experience in payments, fraud investigations, recovery and chargebacks management. You enjoy looking at data which drives your decision-making process. You are analytical, detail-oriented but you also have the ability and flexibility to zoom out to see the big picture. If this is you, then Signifyd is the place for you. As the Chargeback Manager, you will be a pivotal player in our regional expansion. This is a high-impact role where you will manage a team of analysts to drive our vision of an enterprise-ready solution to fruition. You will work at the intersection of Chargebacks, Risk, Product and Sales to ensure our merchants are onboarded successfully and supported throughout their journey. This is a high-impact role that offers tremendous opportunities for growth, learning and leadership. Primary Responsibilities: Manage a team of analysts and subject matter experts within the Chargeback Investigations team. Act as a thought leader in identifying root causes of process inefficiencies and implementing creative and collaborative solutions. Analyze data to identify, prioritize, and address risks and opportunities; drive standardization and continuous improvement. Understand and interpret the diverse issues and requirements of stakeholders which may sometimes conflict and facilitate negotiations with stakeholders to design solutions that meet overall business needs Be a customer-focused advocate and maximize the value we provide. Display effective organization skills while managing multiple and competing priorities. Demonstrate strong capabilities to engage directly with the senior leadership team on strategy, and with working teams on tactical details. Respond to escalated customer and external issues. Troubleshoot and provide the team with expertise and direction while collaborating and partnering with stakeholders across multiple departments for long-term solutions.   Manage operational reports and seek ways to operate more efficiently while protecting the company from further losses. Design further ad hoc reports to identify trends and aid in streamlining processes and procedures. Present and report findings and recommended actions to senior leadership.  Qualifications: 3+ years previous management experience in the chargeback management field A track record of leading, empowering and growing a team of chargeback professionals Vision to see how to scale our business Experience working on payments or tech-related projects Experience leading departmental and enterprise-wide projects Understanding of operational processes and overall business impact. Strong problem-solving, change management and analytical skills  Success working in a cross-functional, fast-paced environment and leading complex operations initiatives. Ability to autonomously drive and prioritize multiple initiatives Ability to work collaboratively, be diplomatic and influence stakeholders and deal with ambiguity in an unstructured environment Highly eloquent with excellent verbal, written and interpersonal communication skills Proven strong leadership skills and ability to develop meaningful internal and external partnerships Strong understanding of ecommerce payments landscape in LATAM Bilingual with business proficiency in English and Spanish or Portuguese Highly Desired: Knowledge of card networks’ Operating Regulations (Visa, Mastercard, American Express and Discover) for both merchants and consumers Experience working on credit card chargebacks in the ecommerce or payments industries Experience using a variety of payment platforms or processors (Adyen, GetNet, GlobalPay, Mercado Pago, PayPal, Rede etc.) Excel expert Familiarity with Git and Google Workspace Knowledge and experience using SQL and designing dashboards in Looker   Signifyd's Applicant Privacy Notice Create a Job Alert Interested in building your career at Signifyd? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Email * Phone Country * Phone * Location (City) Locate me Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Education School Select... Degree Select... Discipline Select... Start date year End date year Add another What is your preferred name? * LinkedIn Profile How did you hear about this job? * Select... Are you legally authorized to work in Brazil now and in the future? * Select... Are you on any kind of work visa or work permit currently? * Select... We care about addressing everyone correctly. Share your personal pronouns with the hiring team if you'd like. she/her/hers he/him/his they/them/theirs What are personal pronouns? Personal pronouns are the pronouns that other individuals would use to refer to you. You can select multiple sets of pronouns. Signifyd LATAM Candidate Demographic Questions Signifyd is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive, safe environment for all candidates and employees. Candidate demographic data in the aggregate provides a wealth of information that we can use to assess progress against our diversity and inclusion goals and identify areas we can do better. By answering these demographic questions, you are helping Signifyd become a more inclusive place for all of us to do our best work! What is your gender? * Select... Are you White, Black or African-American, American Indian or Alaskan Native, Asian, Native Hawaiian or other Pacific Islander, or some other race? * Select... What is your highest level of school you have completed or the highest degree you have received? * Select... Which of the following categories best describes your employment status? * Select... Do you consider yourself to have a disability? * Select... Submit application