Customer Service Supervisor | Onsite- Pittsburgh

Back to jobs Customer Service Supervisor | Onsite- Pittsburgh Pittsburgh, PA Apply Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.  BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.  We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! What you’ll do: Manage a growing team of Patient Support Specialists (customer service reps) and assist with the day-to-day operations of the Patient Support team to ensure operational excellence and adherence to SLAs Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team Foster a collaborative, cohesive, and enjoyable team dynamic A successful applicant will fit the following criteria: Bachelor’s Degree in Communication, Business Administration or equivalent degree/experience 3+ years of leadership experience in a fast paced environment 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners Ability to leverage data to make crucial decisions independently Strong problem solving skills, especially when working with ambiguous information Attention to detail with a knack for precision and organization Confident, patient, respectful, and a clear communicator Onsite role in Robinson Township, Pittsburgh #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application. Create a Job Alert Interested in building your career at Blink Health? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website I consent to receive SMS or MMS messages from Blink Health regarding my job application. If you provide your phone number when applying for a job with Blink Health and consent to receive text messages, you may receive SMS or MMS messages from us regarding your application status, interview scheduling, or other job-related information. By providing your mobile number and opting in, you agree to receive recurring text messages from Blink Health or its agents. Message frequency may vary depending on the status of your application and ongoing communication needs. Standard message and data rates may apply. You may opt out of receiving text messages at any time by replying ‘STOP’ to any message. After opting out, you may receive a confirmation message and no further messages will be sent unless you opt back in. We do not share your phone number or SMS consent information with unaffiliated third parties. Your phone number will only be used in accordance with these terms and applicable law. Select... Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.  Completion of the form is entirely voluntary.  Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Blink Health is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law. 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