Vice President - Content Curation

The role will be required to align the strategic vision for Content Curation WOS team with Global A&G Content Operations and ensure operational delivery of services, including:Leading the Content Curation function in India, the USA, EMEA, and APACManaging budget costs and 500+ headcountEstablishing the future state operating model for Content CurationDriving Clarivate’s A&G Content Curation delivery capabilities to surpass customer satisfaction and retention while delivering improved margins and profitabilityAlign and influence A&G Content Curation's growth, customer service, and product strategy with the wider A&G Content Operations strategy.A strong leadership experience that will enable and support the development of a strong second line of leadership in Clarivate.About You – experience, education, skills, and accomplishmentsOverall, 20 years+ of experience, of which at least 5+ years should be in managing large-scale operations and leadership roles across multiple regions/countriesExperience in working with operations, managing vendors and direct client interactionsProven track record in leadership roles with the ability to manage teams across different countries and culturesAbility to manage relationships, including key clients and 3rd party suppliers Experience in using Lean methodology, including TPMProven track record of managing internal and statutory auditsExperience in driving cultural change within a multi-site environmentStrong customer focus with demonstrable track record in operations What will you be doing in this role?Influence and implement operations strategy and policy for Content Curation WOS team with a key focus on agreeing and implementing the plan across different timelines.Drive improved margins and profitability by creating and enhancing the Content Operational delivery framework for the Content Curation WOS teamShape, implement and drive performance against KPIs:Cost Budget, Gross Margin, Revenue per FTEPeople- Employee Engagement, AttritionClient- Turnaround Time, Lead times, QualityOwn and deliver the Content Curation WOS team operations budgets – Employee cost, headcount, vendorsEstablish and refine a framework for continual improvement with industry-leading practices and quality toolsEnsure an effective risk management program is maintained across Content CurationEngage with Product development teams to influence technology and product developments that support operational delivery.Work with the technology function to shape and implement solutions to improve operational delivery and customer experienceBuild an effective and cohesive management team across Content Curation WOS Implement an effective succession plan and focus on the recruitment, development and retention of a high-performing operations team​About the TeamOur team consists of 500+ colleagues located across the globe. Our team takes pride in curating and delivering authoritative scholarly content and data. We use advanced technology and Academic AI to help people make the most of this trusted content. By doing so, we fuel academic success and spark breakthroughs across thousands of institutions and for millions of people. Hours of Work:This is a full-time role, 45 hours a week, in a Hybrid mode of workingAt Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.