Fulfillment Operations Supervisor - Night Shift

Back to jobs New Fulfillment Operations Supervisor - Night Shift Commercial Point, OH Apply Who We Are Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com . Our Ways of Working Our Fulfillment Center team works on-site in Commercial Point, OH  to support our physical operations and plays a vital role in delivering the Babylist experience. This role operates on a 4/10 schedule on the Night Shift - Monday through Thursday from 7:30pm - 6:00am What the Role Is As a Fulfillment Operations Supervisor,Night Shift, you’ll lead the overnight operation that keeps orders moving out the door accurately and on time. You’ll own shift performance across all functional areas—pick, pack, replenishment, and outbound—stepping in wherever the business needs you most. This role matters because night shift is where consistency is built; what your team accomplishes sets up the entire building for the next day. Your day-to-day is hands-on and floor-driven. You’ll start each shift aligning on volume, labor, and priorities, then spend most of your time moving between areas—monitoring flow in the WMS, coaching leads, and jumping into problems as they happen. You’ll make real-time calls on staffing, order prioritization, and issue resolution while partnering with inventory, inbound, and the next shift to ensure clean handoffs. Some nights run exactly to plan; others require quick adjustments to keep work moving without adding risk. This is not a role where you stay in one lane or manage from a desk. If you prefer a clearly defined functional area, predictable workflows, or heavy support from adjacent teams, this will feel uncomfortable. You’re stepping into a role that requires range—leading across multiple workflows, making decisions with incomplete information, and staying close to the work for the full shift. Who You Are 3–5 years in fulfillment, warehouse, or distribution operations, with at least 2+ years directly supervising hourly teams of 25–60 associates per shift across multiple workflow areas Experience leading end-to-end shift operations (not a single function) —comfortable moving between pick, pack, replenishment, and outbound as volume shifts Hands-on WMS experience (3+ years) —able to track queues, release work, monitor backlog, and troubleshoot issues independently during live operations Experience owning shift-level KPIs including units per hour (UPH), order accuracy, on-time ship rate, and safety metrics in high-volume environments (10K+ units/day) Proven ability to lead through frontline leaders (team leads or area leads) , including coaching, accountability, and running structured shift huddles Comfortable using RF scanners and warehouse systems daily , and training associates on standard work and process adherence Able to work on your feet for 10.5-hour shifts in a warehouse environment , including walking 5–8+ miles per shift and lifting up to 50 lbs as needed Available to work Night Shift (Monday–Thursday, 7:30pm–6:00am) consistently, maintaining performance and team engagement overnight Comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations — you embrace technology to enhance your work while keeping people at the center How You Will Make An Impact Own execution across all outbound workflows during night shift, ensuring daily volume is processed accurately and on time regardless of where demand shifts Lead shift kickoff and floor management, aligning staffing and priorities to match real-time volume and operational needs Monitor WMS queues and floor conditions continuously, reallocating labor to prevent bottlenecks and maintain throughput targets Develop and coach team leads to independently run their areas, improving consistency across functions and reducing reliance on escalation Identify breakdowns in workflow (inventory gaps, process friction, staffing imbalances) and implement immediate fixes to keep work moving Drive performance against productivity and quality targets by reinforcing standard work and holding the team accountable to output expectations Maintain a safe operation by actively auditing behaviors, addressing risks in real time, and reinforcing safety standards across all areas Partner with upstream and downstream teams to resolve issues that impact order flow and ensure smooth transition between shifts Create clear, actionable shift handoffs that highlight performance, risks, and priorities so the next shift can execute without disruption Physical Requirements While this role involves leadership and oversight responsibilities, it also requires regular physical presence and activity on the fulfillment floor. Physical expectations include: Ability to stand and walk for extended periods (up to 10–12 hours per shift) with scheduled breaks Ability to walk the floor extensively, averaging 10,000+ steps per day Ability to lift and move items up to 50 pounds occasionally throughout the shift Comfort with pushing, pulling, bending, twisting, and performing repetitive motions as needed to support team operations Why You Will Love Working At Babylist Our Culture We work with focus and intention, then step away to recharge We believe in exceptional management and invest in tools and opportunities to connect with colleagues We build products that positively impact millions of people's lives AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact Growth & Development Competitive pay and meaningful opportunities for career advancement We believe technology and data can solve hard problems We're committed to career progression and performance-based advancement Compensation & Benefits Competitive salary and bonus opportunities Company-paid medical, dental, and vision insurance 401(k) with company match and flexible spending accounts Generous paid parental leave and PTO Perks for physical, mental, and emotional health, parenting, childcare, and financial planning About Compensation We use a market-based approach to compensation. The starting salary range for this role is: $65,800 to $80,000 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Important Notices Interview Process & Consent Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription. Interview Integrity During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently.  You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. 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