About You – Experience, Education, Skills, and Accomplishments6+ years of experience in Technology Operations, Infrastructure Support, or MonitoringBachelor’s degree in Computer Science, IT, or related fieldStrong expertise in L1/L2 production support for enterprise applicationsHands-on experience with monitoring/observability tools and alert optimizationSolid understanding of Incident, Problem, and Change Management (ITIL)Proficiency in Linux/Unix systems with basic Python/Bash scriptingProven track record in handling critical incidents, improving monitoring, and driving automationIt Would Be Great If You AlsoDemonstrate strong ownership and accountability in production environmentsHave experience in customer-facing or stakeholder communication rolesAre proactive in identifying gaps and driving continuous improvementsPossess strong analytical and problem-solving capabilitiesHave experience creating runbooks, SOPs, and knowledge documentationAre comfortable working in 24x7 shift-based environmentsShow interest in cloud technologies and DevOps practicesWhat Will You Be Doing in This RoleProvide advanced L1/L2 support and ensure system stability and availabilityMonitor applications/infrastructure and proactively respond to alertsManage incidents, perform troubleshooting, and drive RCA activitiesExecute production changes including patching and maintenanceDevelop automation scripts using Python/Bash to improve efficiencyCollaborate with DevOps and engineering teams on deployments and improvementsMentor junior analysts and support knowledge sharing across teamsAt Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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