About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe RoleThe role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, security, email archiving, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top quality customer experience.Note: This role may require travel up to 25%, usually less.Your day-to-day Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction.Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed.Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items.Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action.Develop deep understanding of customer’s business and operational needs.Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management.Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions.Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs.Identify and prioritize short term and long-term goals.Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team.Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.Requires little supervision on assigned tasks.Works independently on routine tasks.Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints.Uses independent judgment within broad parameters.Designs and implements solutions to complex problems with minimum supervision.What you bring to the team 4+ years of industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areasKnowledge of data communication concepts and technologies, specifically email and networkingKnowledge of Linux, SMTP, and MySQLWorking knowledge of Windows, Active Directory, and Microsoft ExchangeWorking knowledge of Email Archive products and Records ManagementVery strong customer service and excellent communications skills, both written and oralA history of successfully leading and directing technical staff through crisis situationsAdaptable and willing to learn new technologiesKnowledge of project management and strong time management skillsAble to effectively work in a team environment as well as independentlyKnowledge of Compliance regulations and records management a must#LI-CB1Why Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 111,300.00 - 174,900.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 93,300.00 - 146,630.00 USDAll other cities and states excluding those listed above:Base Pay Range: 83,600.00 - 131,340.00 USD
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