About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThis opportunity will be filled by someone who is passionate about email technology and has a deep understanding of email authentication protocols (SPF, DKIM, DMARC). The role demands the interaction with technical staff at large-scale enterprises to drive a stronger email security posture. The individual will assist our clients with the implementation of the Email Fraud Defense Suite of Products. The successful candidate will have sound technical experience and skills, and great interpersonal and communication skills. The candidate must be able to take responsibility and accept accountability for successful customer engagements. The candidate must also demonstrate Project Management skills and the ability to manage multiple implementations simultaneously. The candidate must be proficient in English (written and spoken). Your day-to-dayEngage with our Email Fraud Defense customers as an expert in the fieldDrive high levels of customer satisfactionCoordinate with multiple parties – the customer as well as their 3rd parties -- to ensure timely and satisfactory resolution to customer issues, and completion of projectsDrive complex implementations while working side by side with the customers to solve their unique problemsWork with internal teams (most notably engineering, sales, product management)Leverage previous experiences, share best practices and facilitate creative solutions to unique challenges, maximizing the value of our Email Fraud Defense productsWhat you bring to the teamStrong project management skills with a high attention to detailHands-on knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC)Excellent written and verbal skillsRelevant Consulting experienceMust be comfortable with presenting and explaining technology to people with less technical knowledgeMust have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skillsMust be able to thrive in a fast paced, high stress start-up environmentDemonstrated experience in working with broad cross-functional teamsExcellent organizational, analytical and influence skillsAbility to work independently, ability to adapt quickly, positive attitudeDemonstrated experience in supporting Fortune 500 or other large customersExperience with Proofpoint products is a plusExperience with Secure email Gateways is a plusBA/BS or higher in Engineering or related fieldMulti-lingual skills a plusWhy Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area:Base Pay Range: 111,300.00 - 174,900.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:Base Pay Range: 93,300.00 - 146,630.00 USDAll other cities and states excluding those listed above:Base Pay Range: 83,600.00 - 131,340.00 USD
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