Salesforce Support Associate

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.comThe Salesforce Support Associate supports the Salesforce Administrator Team in managing and maintaining the Salesforce platform and its integrated systems. This role focuses on user support, basic configuration, data management, and documentation, while contributing to continuous improvements of the CRM. The ideal candidate is customer‑focused, eager to learn and able to collaborate effectively with business stakeholders, Business Analysts, and Salesforce Administrators.ResponsibilitiesProvide first‑level support to Salesforce users by responding to questions, issues, and service requestsAssist with basic Salesforce configuration tasks (e.g., fields, page layouts, profiles, permission sets, and role updates)Work closely with business users to understand basic needs, pain points, and process gapsHelp translate simple business requirements into Salesforce configuration requests under guidanceParticipate in testing and validation of Salesforce enhancements, new features, and process changesHelp document requirements, user stories, process flows, and system changes in a clear and organized mannerSupport data quality and reporting efforts through data entry, data cleanup, validation, and basic analysisCreate and maintain user guides, FAQs, and training documentation to support adoption and consistencyRequired QualificationsBachelor’s degree in Information Technology, Computer Science, or a related field (preferred, not required)0–2 years of experience using Salesforce or CRM systemsPrevious experience in a support, helpdesk, or customer service role is a plusStrong willingness to learn and grow technical skillsAbility to communicate clearly with both technical and non‑technical usersPositive attitude, strong work ethic, and ability to work well on a teamPreferred QualificationsExposure to Salesforce through coursework, internships, or hands‑on practiceSalesforce Administrator certification (preferred but not required)Willingness to pursue Salesforce certification within the first yearDesired SkillsBasic understanding of CRM conceptsStrong organizational skills and ability to manage multiple tasksCustomer‑focused mindset with a desire to help users succeedComfortable working in a fast‑paced environmentFlexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.