About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactPartner Success Manager – EMEA About the RoleWe are seeking a highly motivated a Customer Success Manager who can work with our Channel Partners to drive product adoption, growth, and long-term customer health through partners. In this role, you’ll collaborate with channel partners to ensure end customers successfully onboard, realize measurable value, and expand their use of our solutions, ultimately leading to renewal and growth. You will act as a strategic advisor and advocate for the Partner to ensure they are bringing all the right resources to keep our customers healthy and growing.Key ResponsibilitiesExecution and delivery to lift renewalsCreate a trusted relationship with GTM teams at a select group of named Proofpoint PartnersEnsure that our key Customer Success offers are being regularly delivered to a Partner’s customer base with a focus on upcoming renewal cyclesAdvise Partners proactively on where and how to run Customer Success for ProofpointBe data driven in how and where you spend your time to identify the accounts and Partner teams that will most impact our resultsBe hyper reactive to customer issues that arise and help Partners get them solved before it creates churn risk in the futureSupport partners in business reviews and escalation managementData and reportingClosely track execution to be able to report on activities, risks, and outcomesForecast retention risks for your Partners 2+ quarters ahead Cross-Functional CollaborationWork with Channel Sales teams to align partner strategy, incentives, and executionProvide structured feedback loops to improve partner programs and the customer lifecycleWhat You Bring5+ years in Customer Success, Channel Management, Account Management, or equivalent SaaS experienceTechnical knowledge of Cybersecurity products with Proofpoint knowledge an advantageExperience working within a partner-led or reseller-driven go-to-market model (preferred)Ability to build trust quickly with both partners and executive-level customer stakeholdersStrong analytical skills—comfortable interpreting product usage data and customer health signalsExcellent communication, presentation, and facilitation skillsA passion for helping customers achieve outcomes and a mindset for continuous improvementSuccess in This Role Looks LikePartners are confident, engaged, and performing as true customer success multipliersCustomers achieve strong product adoption and recognize the value of our productsConsistently high retention and expansion rates across the partner-driven portfolioWhy Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to ApplyInterested? Submit your application along with any supporting information- we can’t wait to hear from you!
View Original Job Posting