At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.Global Technology Business Operations drives alignment across teams to set goals, implement initiatives and programs, and improve processes—enabling GT to run efficiently and effectively while encouraging a strong culture.Role SummaryThis Level 25 role belongs to the Global Technology Business Management group and runs the operating system maintaining GT leadership cadences, planning, and narratives. This ensures the CoS remains focused on BoD, GLO, and other eBay-level strategic work.Works closely with: Sr. Manager, Business Operations (L27) (planning & operating model), GT business partners, GT Biz Ops/CoS networkSupport/enablement: AWF (tech engagement programs), plus dotted-line coordination across the GT Biz Ops communityCore Responsibilities1) Executive cadence ownership (run the machine)Own end-to-end operating cadence for key GT leadership forums (e.g., GT Ops Review / GTOR), including coordinated timeline, agenda, pre-reads, attendance hygiene, decision documentation, follow-ups, and action-item closure—so leaders show up prepared and outcomes stick.Maintain the single source of truth for decisions, actions, and recurring asks across GT leadership touchpoints (e.g., goals, operational metrics, initiative metrics, blockers).Support preparation of weekly, monthly, and quarterly business reviews and operating reviews (e.g., BoD/WBR/MBR/QBR) through high-quality pre-reads, clear storylines, and closed-loop follow-through.2) Planning + initiative operating model (pull work down from L27 where appropriate)In partnership with the L27, run the program management spine for strategic planning: create and lead timelines and project plans, coordinate cross-functional inputs, and drive communications across teams during the planning process.Stand up and maintain the operating model for org-level initiatives: templates, review cadences, status hygiene, metrics readiness, and consistent reporting quality (while raising decisions to the L27/CoS).Translate strategy into concrete, prioritized execution plans with clear success metrics, dependencies, and resourcing assumptions; ensure plans are reflected in portfolio tracking and leadership cadences.Maintain planning documentation and process guides; organize cross-functional workshops, alignment sessions, and working sessions with key partners to drive clarity and decisions.3) Narrative + representation (how GT shows up)Build and lead the GT narrative pipeline for executive and enterprise-level audiences: concise highlights, talking points, and storylines for forums like GT All Hands and board-facing inputs.Partner with internal communications to ensure consistency of voice, messaging, and packaging quality across GT materials and communications.Develop visibility for GT through documentation, reporting, and data support (e.g., highlights, readouts, and executive-ready summaries).4) Information architecture + knowledge base (Hub / Wiki / Drive)Own GT front door + intranet information architecture: define taxonomy, governance, and publishing standards; keep content current and easy to navigate across Hub, Wiki, and shared drives.Lead regular inventory and hygiene (what belongs where, archiving, findability, link integrity) and align the structure to GT workflows.Ensure onboarding artifacts (e.g., Global Technology 101 and org charts) are maintained, discoverable, and kept evergreen for a ~4K technologist org (and ~6K including AWF).5) Force-multiplier + special projectsAct as the CoS’s delegate to drive cross-team follow-ups and unblock execution when the ask is go make it happen.Serve as the CoS’s right-hand for day-to-day operating needs: surface risks and tradeoffs, prepare decision materials, and recommend approaches.Own complex, cross-functional programs from definition to business outcomes: scope, achievements, resourcing, risk management, and communications.Collaborate with Business Partner (Finance, People, Comms) teams on headcount planning, budget alignment, hiring support, GT events, etc.; drive clarity around capacity, allocation, and operational efficiency.Support organizational health programs and translate org health signals into prioritized action plans and measurable improvements (in partnership with HR/People).What You Will BringDemonstrated ability in Business Operations, Strategy & Operations, Program Management, Product Operations, or Engineering Operations within a technology organization.Proven experience operating as a strategic partner to an engineering and/or product leader and driving cross-functional programs to completion.Analytical rigor: ability to synthesize quantitative and qualitative data into actionable insights and decision-ready recommendations.Strong executive communication: distill sophisticated topics into concise narratives and produce high-quality pre-reads and materials.Proven track record to lead through ambiguity, prioritize contending demands, and influence senior partners without direct authority.Experience collaborating with HR/People and Finance, and handling sensitive/confidential matters.Strong program and project management subject area: clear plans, achievements, risks, and diligent follow-through.Additional DetailsThe base pay range for this position is expected in the range below:$86,800 - $150,100Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. 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