Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Genesys is seeking a Privacy Compliance Counsel to help build, operate, and continuously strengthen our global privacy and AI compliance program in a fast-paced cloud environment. This role combines operational privacy leadership with customer-facing advisory work, partnering closely with Product, Engineering, Security, Risk, and Commercial Legal. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a global team that flies in formation, embraces empathy in decision-making, and goes big in shaping responsible AI and data practices worldwide.This position will dedicate approximately 70 percent of time to privacy and AI compliance operations and 30 percent to supporting privacy-heavy commercial transactions.Reporting Line: Chief Privacy Officer and EU Data Protection OfficerLevel: 3 to 5 years PQE (mid-level)Key ResponsibilitiesPrivacy and AI Compliance Program (approximately 70%)Operational GDPR and Global Privacy ComplianceLead and mature core GDPR compliance processes, including Data Protection Impact Assessments (DPIAs), including AI-related assessmentsBuild, maintain, and govern Records of Processing Activities (RoPA) across business unitsConduct Transfer Impact Assessments (TIAs) and design appropriate supplementary measures for international data transfersManage and enhance data subject rights processes, including access, deletion, portability, objection, and restriction, with clear playbooks and escalation pathsAI Counseling, FRIA and AISIAProvide practical front-line legal counseling on AI use cases at the intersection of GDPR, the EU AI Act, and fundamental rights frameworksSupport or lead AI System Impact Assessments (AISIA) and equivalent AI risk assessmentsConduct or support Fundamental Rights Impact Assessments (FRIA) for high-risk or data-intensive AI systemsPartner with Product, Data Science, and Security to embed AI governance into design, development, and deployment processesPrivacy by Design and by DefaultEmbed Privacy by Design and by Default principles into product and feature lifecyclesParticipate in product reviews and change management forumsIdentify privacy and AI risks and propose technically feasible mitigation strategiesEnsure documentation and implementation of minimisation, purpose limitation, retention, access controls, and logging requirementsPolicies, Governance and DocumentationDraft and maintain privacy notices and layered transparency statementsDevelop and update internal policies and guidelines, including data retention, classification, legitimate interests assessments, and repurposing analysesStrengthen RoPA governance standards and internal guidance materialsContribute to governance forums and support risk-based decision making and remediation trackingRights Handling, Incidents and OversightSupport the EU DPO in monitoring compliance through reviews, audits, and metricsPartner with Security and Incident Response teams on personal data breach assessments and regulatory notification analysisProvide privacy and AI due diligence guidance for vendors and sub-processorsRegulatory Horizon ScanningMonitor and interpret developments under GDPR, EDPB'S opinions, as well as Member State's guidance on data protection and AI.Track the EU AI Act, Digital Services Act, Data Act, NIS2, and related digital regulationsTranslate regulatory developments into practical program updates, playbooks, and stakeholder trainingCommercial Support, Privacy and Data (approximately 30%)Customer-Facing Privacy ContractingDraft, review, and negotiate Data Processing Agreements and related security, audit, and assistance clausesAdvise on data transfer mechanisms, including Standard Contractual Clauses, transfer addenda, and supplementary safeguardsAct as a subject matter expert for privacy and AI provisions in master service agreements and cloud contracts, particularly in regulated sectorsCustomer Due Diligence and RFP SupportRespond to customer privacy and AI questionnaires, RFIs, and RFPsParticipate in customer discussions to clearly explain Genesys’ data processing practices, privacy controls, and AI risk mitigation strategiesPlaybooks and TemplatesMaintain and refine negotiation playbooks, fallback positions, and templates for privacy and AI-related clausesCross-Functional EnablementTranslate complex privacy, AI, and security requirements into clear, business-friendly guidanceDesign and deliver training for Product, Engineering, Commercial, and other teams on DPIAs, DSAR handling, AI impact assessments, Privacy by Design, and international transfersCollaborate with global stakeholders to align on risk appetite, decision-making frameworks, and escalation processesRequired Qualifications3 to 5 years PQE, qualified or legally trained in an EU Member StateStrong hands-on experience in privacy compliance operations, including most of the following:Conducting and documenting DPIAs and comparable risk assessmentsMaintaining or auditing RoPA and related recordsConducting or advising on TIAs and transfer risk assessmentsSupporting Privacy by Design and by Default in product or engineering environmentsSolid knowledge of GDPR and related EU frameworks, with demonstrated interest in the EU AI Act, DSA, Data Act, ePrivacy Directive, and NIS2Experience in cloud or SaaS environments and ability to engage effectively with IT, Security, and Engineering teamsDemonstrated ability to manage multiple stakeholders and competing priorities in a global matrix organisationStrong ethical foundation and balanced, risk-aware judgmentExcellent command of English as working languagePreferred QualificationsIAPP certifications such as CIPP/E, CIPM, or CIPTExperience designing or implementing supplementary transfer measuresExperience with AI impact assessments, FRIA, or AISIA frameworksExperience interacting with supervisory authorities or participating in auditsKnowledge of US or other major non-EU privacy regimesFluency in French or another EU languageCore CompetenciesPragmatic and solutions-oriented legal mindsetStrong stakeholder management and influencing skillsExcellent written and verbal communication skills in EnglishAbility to build trust, influence without formal authority, and uphold key compliance standardsComfortable operating in a high-growth, evolving global technology environment If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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