Director, Customer Success, EMEA (12 month Fixed Term Contract, London, Remote Based)

New Director, Customer Success, EMEA (12 month Fixed Term Contract, London, Remote Based) United Kingdom Apply About Coursera Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 197 million registered learners as of December 31, 2025. Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including generative AI-powered features like Coach, Role Play, and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp Why Join Us At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.  We’re a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below. Job Overview: We are looking for a Director of Customer Success to manage our Corporate, Campus and Government businesses in Europe and lead a team of 9 high performing Customer Success Managers (CSMs).  Under your leadership your teams will develop and deliver strategies that ensure effective customer management, driving product usage, and helping customers articulate business value tied to learning on the Coursera platform and the impact Coursera brings to their organization. You will also be required to be an executive sponsor for key accounts across the region, and with your team (and in partnership with Sales), you will be responsible for significant revenue impact through influencing renewals and identifying upsell and cross-sell opportunities.  You will be a key member of the global CS leadership team, influencing strategy and execution, and will report to the VP of Global Customer Success. You will also represent Customer Success in the regional EMEA Enterprise Leadership team, and operate in a cross-functional capacity to collaborate with teams across Sales, Services, Solution Consulting, Marketing, Content strategy and Product; working cohesively towards the shared goals of Coursera's growth and long-term success as we transform lives through learning.  You will also be assessed on your ability to recruit, engage and retain a diverse and high performing team.  Responsibilities: Drive customer success strategy and methodology for the region including customer health performance, success planning, business reviews, adoption playbooks and more. Hire, develop and retain a team of high performing Customer Success Managers, including at senior levels.  Represent Coursera as an executive sponsor and build relationships with key customers, including traveling to on-site customer meetings and Executive Business Reviews (EBRs) across Europe. Collect product feedback and influence the product roadmap and go-to-market strategy Manage and/or own key aspects of customer advocacy such as customer advisory boards Basic Qualifications: 10+ years of Customer Success experience and 2-5+ years of experience leading Customer Success or Sales teams Proven experience in driving revenue performance (retention and growth) Excellent communication skills with the ability to articulate a vision and strategy to motivate teams and influence customer outcomes   Strong executive presence with ability to develop deep C-suite relationships incl. within complex accounts  Analytical problem-solving skills to assess customer performance and define strategies to influence customer health  Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments Preferred Qualifications: Experience working internationally (particularly across Europe) Experience working with corporations, governments and campuses Managed teams of c.10 people before Experience with customer management tools like Gainsight, SFDC and Clari If this opportunity interests you, you might like these courses on Coursera: Business Strategy Business Analytics Influencing People Customer Analytics   #LI-JB1 Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at accommodations@coursera.org. Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice . To protect against recruitment fraud, please note that Coursera recruiters will only communicate with candidates using official coursera.org email addresses. We do not conduct interviews or negotiate offers via personal or non-coursera.org accounts. Create a Job Alert Interested in building your career at Coursera? Get future opportunities sent straight to your email. 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