Workforce Management Reporting Analyst

New Workforce Management Reporting Analyst Bangalore, India Apply Help empower our global customers to connect to culture through their passions. Workforce Management Reporting Analyst  Team/Department: Customer Service About The Role As a Workforce Management Reporting Analyst in Customer Service you’ll be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you! The Workforce Management Reporting Analyst will play a crucial role in helping build out and analyze a vast amount of data for Customer Service. They will analyze data sets, provide reporting, and formulate insights that will be actionable for the business. What You'll Do Gather data, clean, analyze, filter, aggregate WFM and Operational reporting to drive improved effectiveness Work with the Customer Service WFM team to develop reporting and dashboards to enhance data visibility and drive actionable insights Automate and streamline reporting and data consolidation across multiple platforms Effectively communicating your insights and plans to cross-functional team members and leadership.  Work with BI Developers to make dashboards.  Assist Workforce Management team with activities such as scheduling, forecasting, real-time management About You Minimum of 2 years of experience in data analysis, reporting development, business metrics, or a related field.  Bachelor’s degree is a plus.  Advanced subject matter knowledge in reporting, data, contact center and workforce management analysis.  Analytical, organizational, problem solving and critical thinking skills.  Advanced proficiency in Excel including creating spreadsheets, complex formulas, pivot tables, macros, etc. Proficiency in SQL or similar tool preferred Proficiency in utilizing BI reporting tools such as Tableau, MS Power BI, Looker etc preferred Completed end-to-end data analysis projects.  Mathematical and Statistical expertise to drive business decisions..        About StockX StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.     We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 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