Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Vice President, Sales Strategy & ProgramsRevenue OperationsLocation: United StatesReports to: SVP, Revenue OperationsJob SummaryThe Vice President, Sales Strategy & Programs serves as the enterprise architect of Genesys’ global sales operating system. Reporting to the SVP of Revenue Operations, this leader translates the Genesys mission and Chief Sales Officer priorities into a clear, scalable, and performance-driven strategy across direct and indirect routes to market. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a global team that is redefining how organizations engage with their customers through innovation and collaboration. This role leads a global team of approximately 40 professionals and ensures the sales organization operates with structural advantages, operational clarity, and measurable business impact.Key ResponsibilitiesArchitect the Multi-Year Sales StrategyDefine and evolve the global direct and indirect go-to-market strategy aligned with corporate growth objectivesTranslate market dynamics, competitive intelligence, and performance insights into actionable strategic pivotsEstablish decision frameworks that enable disciplined resource allocation and clear trade-off decisionsPartner with regional leadership to ensure strategies are executable, scalable, and aligned to field realitiesLead Indirect Channel Strategy and Operating ModelDesign and govern global partner strategy, segmentation models, and engagement frameworksAlign partner economics, attribution models, and performance metrics with enterprise growth objectivesDevelop scalable partner programs that balance global consistency with regional flexibilityStrengthen collaboration between direct and partner sales motions to drive coordinated growthDrive Sales Transformation and AI EnablementOwn the multi-year sales transformation roadmap spanning revenue processes, systems, and tools in partnership with Sales and IT leadershipDefine and operate a pragmatic AI strategy embedded across seller and partner workflowsTranslate emerging technologies into measurable productivity gains and improved conversion velocityModernize the sales operating model to simplify workflows, expand seller capacity, and improve revenue predictabilityElevate Planning, Performance, and Operating RigorEstablish and operationalize consistent KPIs across field sales and partner motionsLead executive-level performance reviews, connecting results to strategic intent and root-cause analysisPrepare executive-ready narratives that synthesize strategy, risk, and forward-looking recommendationsReinforce clarity of priorities through structured leadership forums and governance cadencesImpact of the RoleDeliver a unified global sales operating systemCreate structural clarity across direct and indirect growth enginesEnable AI-driven productivity gains with measurable return on investmentSimplify the seller experience and optimize partner economicsProvide executive-level visibility and decision rigor across the revenue organizationRequired QualificationsDemonstrate enterprise-scale sales strategy leadership experience within SaaS or technology organizationsLead global, matrixed teams with a builder mindset and operational disciplineExhibit deep expertise across direct and partner routes to marketDeliver measurable sales transformation and operating model modernization outcomesTranslate strategy into executable field programs with clear performance impactInfluence C-level stakeholders through executive presence, analytical rigor, and collaborative leadershipPreferred QualificationsExperience leading revenue operations or sales strategy within high-growth cloud or AI-driven organizationsDemonstrate advanced financial acumen and resource optimization expertiseOperate effectively in complex, global environments with cross-functional alignment#LI-Remote#LI-AR1Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $220,000.00 - $387,000.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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